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Tag Archives: employees

Reverse Culture Shock: Customer Service in the U.S. is Ridiculous

customer-experience-matters

If you want my business, try the novel idea of actually conducting one. Read More »

Book Review: Bitter Brew by William Knoedelseder

The rise and fall of an Amerian tradition. Read More »

Borders Group Gets Chance to Reorganize

All it takes is some more money. Read More »

Book Review: Dear Office-Politics: The Game Everyone Plays by Franke James

"The award-winning dilemma-based social game that teaches you how to play (and laugh at) office politics." Read More »

Book Review: No Jerks on the Job by Ron Newton

"I particularly like the whole thing of being boss. Boss and employee...It's the slave quality that I find...alluring." -- Hugh Grant Read More »

Corporate Culture Shock

Corporate culture makes a huge difference in employees' attitudes towards work. Read More »

Book Review: Becoming a Category of One by Joe Calloway

Differentiate your business from the competition if you want to succeed. Read More »

Book Review: I Hate People by Jonathan Littman and Marc Hershon

While you can’t change the people you hate, you can stop them from dragging you down. Read More »