Tuesday , February 7 2023

Tag Archives: customers

Book Review: ‘Topple: The End of Firm-Based Strategy and the Rise of New Models for Explosive Growth,’ by Ralph Welborn, PhD and Sajan Pillai

To survive in today's disruptive business environment, companies have to start working together, say Ralph Welborn and Sajan Pillai, authors of the compelling new book, 'Topple: The End of Firm-Based Strategy and the Rise of New Models for Explosive Growth.'

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SXSW V2V: Warning – You’re Losing Money by Not Being a Cultural Architect

“The secret to great service brands, like Starbucks, Nordstrom and Nespresso, is that they inspire the customer experience through their teams,” said SGEi president Shane Green. It’s mindset and behaviors. These create a reputation. In today’s social media-focused environment your reputation is your brand. How you do things is how people will see you in the marketplace.”

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