Keeping up with 6-million-plus players can’t be an easy thing — so Blizzard Entertainment continues to find out with its World of Warcraft title.
A new problem with the wildly popular title has been reported. This time it centers on billing issues. It seems the company’s billing system has gone on the blink, causing some accounts to be put in the inactive file since their credit cards can’t be charged. What’s worse — some players are saying — the customer service lines are so clogged, they can’t get through to solve the problem.
All of this is adding to the frustration of some players, who are now threatening to cancel their accounts. A post has appeared on WoW’s forums from company officials explaining the problem and how to fix it.
We are aware that accounts that renewed around April 20th and 21st were not charged and players cannot get into the game,” the posting said. “We have a workaround for the problem. It requires you to ‘refresh’ your payment options by placing it in the system again. Note that you will not get double charged.”
The Blizzard post then proceeds to spell out the specifics of the steps required to reactive players’ inactive accounts. If those steps don’t work, the post continues, players should call a toll-free number for support.
But players are angry about the latest problem and are saying so.
“This doesn’t work and the phone doesn’t work and I can’t even cancel the account,” wrote a player called Edar on the forums. “This is ridiculous. I am finished with this game. This was really the last straw.”
Source: CNET News.com
Although it’s the biggest MMORPG going, WoW has faced a lot of problems in its relatively short history. Not only are there billing issues, there have also been server logjams, discrimination complaints and more.
This latest round of problems will, it seems, make the title lose a few players, but with over 6 million, will Blizzard even notice?