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Who Stole Your Customer Service?

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I find myself wondering about this concept more and more, and truth be told I find it disturbing to think that someone stole customer service! I started an IT service business eight years ago, and the most important concept I have learned is, “Working with people is the most valuable trait a tech can posses.” This concept I drill into the minds of those who work for me, because it's a cornerstone I operate from. I often tell my employees, IT service has a simple recipe for success:

1 Quart of Customer Service
1/3 Cup of Technical Skills
2/3 Cup of Patience

Bake for 30 minutes at 300 degrees

Add a smile on top and you have happy customers!

On a daily basis I am fortunate enough to work with many different industries, from construction to manufacturing. What I do most often, and sadly do it well, is deal with the technical mess others have created for my clients.

Many consumers and industry operators can agree that too many corporations outsource their customer service. But the simple truth is, outsourced or not, it’s an overall break down in communication and attitude. I agree wholeheartedly with Capitalism but I also believe in balance. When companies grow too quickly, it results in the left hand never knowing what the right hand is doing. A company with headquarters in Southern California cannot be aware of the substandard customer care going on in a call center in India.

Our current news headlines clearly demonstrate that too many businesses have forgotten the principles that once flourished in our economy in times past, “The consumer is King!” It's a sad fact that most overlook things like service in exchange for currency. It has become twisted into a notion of, "Give me currency and maybe I’ll give you service."

If more corporations focused on providing service instead of product, they would find themselves in a more stable position when uncertain economic times arrive. The market is flooded with product, but everyone seems to forget that all products, be they laptops or desktops, walk out of the store in the hands of the consumer! So the next time your computer needs service and you find yourself frustrated on the phone, ask yourself, “Who stole my customer service?”

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About whittierpc

  • Wingnut

    Hi

    You DO see the pyramid scheme symbol on the back of the USA one dollar bill, right? You DO see the servitude infestation in capitalism, right? And do you see the “pay up or lose your wellbeing” Chicago mob-like felony extortion widespread within capitalism? Do you see the “join or starve” felony extortion done to the 18 year olds… by this ugly competer’s church called capitalism? See how forcing competer’s religions onto 18 year olds… kills membership in the cooperator’s church (Christianity/socialism)?? Do you understand that AmWay (American Way) (New World Order) got “the exclusive” (legal tender) on the TYPE of survival coupons (money) accepted in supply depots (stores) and leverages 18 years olds into the organization via that felony activity as well? (It puts AmWay-coupon slaving requirements called price tags… on all the survival goods). Do you understand how farmyard pyramids work… from your childhood?? Remember?? Upper 1/3 are “heads in the clouds” while the kids on the bottom ALWAYS GET HURT from the weight of the world’s knees in their backs? Still with me? Do you see anything illegal, immoral, or just plain sick… in any of this pyramid scheme’s activities?

    Us American Christian socialists are still patiently awaiting the natural fall of the pyramid-o-servitude, or the busting of the free marketeers felony… by the USA Dept of Justice. Us Christians are VERY CLOSE to issuing a cease and desist order until the servitude and inequality goes away… which means it turns into a commune. Commune is a word we LOVE when used in the word “community”… but its one the caps HATE when used in the term “commune-ism”. Go fig. PROGRAMMED!!

    Do a Google IMAGE SEARCH for ‘pyramid of capitalist’ to see a full color picture made way back in 1911, when capitalism was first discovered to be a con/sham instigated by the Free Masons/Illuminati. Folks sure bought into the thing… hook, line, and sinker just the same. The caps didn’t even check if a string was attached! Now THAT’S easy fishing, eh?

    Time to level the felony pyramid scheme called capitalism. Abolish economies and ownershipism worldwide, and hurry. Economies just cause rat-racing, and rat-racing causes felony pyramiding. BUST IT, America! Look to the USA military supply/survival system… (and the USA public library system) for socialism and morals done right. Equal, owner-less, money-less, bill-less, timecard-less, and concerned with growth of value-criteria OTHER THAN money-value. Quit doing monetary discrimination immediately, and make it illegal. There are MANY measurement criteria of “value”… not just dollars. Try morals, efficiency, discrimination-levels, repairability, etc etc. Economies are cancerous tumors, and to cheer for their growth… is just insane. Profiting causes inflation, so if caps LIKE inflation, and if they LIKE a terrible time in afterlife when they meet the planet’s ORIGINAL OWNER before caps tried to squat it all with ownershipism, then keep it up with the felony pyramiding. I dare you. While us Christians are finally bulldozing that pyramid scheme back to level, lets make servitude and “join or starve” (get a job or die) illegal in the USA, and lets level the architecture seen in USA courtrooms, too. Right now, USA courtrooms are church simulators or “fear chambers”, by special design. Sick.

    Isn’t that back-of-the-dollar pyramid… a Columbian freemason symbol? And WHERE is the USA gov located? District of Columbia? (Not even part of the USA!). How much more blatant can ya get? The ”Fed” runs a pyramid scheme called the free marketeers. If you’re using the ”federal reserve note” certificates, or using no-other-living-thing-on-the-planet entitles of ownership, you’re bought into a servitude/slavery con/sham… called capitalism. Pyramiding 101.

    Larry “Wingnut” Wendlandt
    MaStars – Mothers Against Stuff That Ain’t Right
    (anti-capitalism-ists)
    Bessemer MI USA

  • http://www.whittierpc.com WhittierPc

    Larry “Wingnut” Wendlandt

    Did my post upset you because I mentioned I believe in Capitalism?

  • Jimmy

    What are you talking about Wingnut?

    First:
    Way off topic dude, are you really that desperate that you feel you need to push your ideology down someones throat?
    You sound like you know a lot of stuff, and that the poor unknowing masses are stupid. So it’s like you consider you and your organization to be above everyone else.
    Kinda like a pyramid…. humm

    Second:
    Capitalism, Socialism, Communism, and any other Governmentism is screwed up! There is right and wrong in all! They all fail for the same reason, corrupt people. Capitalists are greedy, Socialism and Communism rely on the honesty and overall “good” of people (I have yet met one of these perfect people) if you are one of these people, see “First” point

    WhittierPc:
    Nice article, it wold be nice to see a shift of the big company’s and their service to the people. We will see if that changes.

    Jimmy