Returning something at Target after having purchased it during Black Friday is not as easy as you’d think. The Target in Williamsburg, Virginia made Black Friday shopping an experience I will never forget.
My daughter purchased a pair of sweatpants and paid cash. The male cashier told her the total was $24.14. She gave him $25.14 in cash. He closed the drawer. She indicated that he owed her one dollar. He looked at the receipt and gave her one dollar back. He was mumbling that his drawer would be short. She told him, having worked retail before, that it would not be short since the correct amount was listed on the receipt. That concept was apparently beyond his comprehension. After she left the store, he apparently voided out her sale. No one knows why.
She returned the following morning and was told by a harried manager that “The computers haven’t caught up yet, you can’t return them now. Try back later.” This same manager also told another customer to “Shut up.” My daughter tried again to return the sweatpants later that day and was told that the sale had been voided. My daughter showed her the receipt and the pants and asked for cash back. The manager indicated that the cashier had rung it up incorrectly (meaning he had voided the sale) and therefore my daughter was not eligible to have cash back since there was no record of the sale.
She got a refund onto a Target card. My daughter was upset because there is no Target near her college and she does not like to shop there. Nevertheless, she asked the manager to please speak with the employee about his error. The manager’s response was that there is “no way to identify” who rang up the initial sale. Anyone who works retail knows that the cashier’s number is right on the receipt.
Not only did my daughter have to pay for someone else’s error, the manager denied Target’s culpability in the error and refused to even acknowledge that the employee in question should have his error discussed with him.
I ended up buying the Target card from my daughter so she could return to school. But I don’t nomrally shop at Target either since it is far from my home. I called the store twice and was told that the manager would call me back. No one called.
Online reviews of Target reveal poor customer service. Target’s mission statement is “to make Target the preferred shopping destination for our guests by delivering outstanding value, continuous innovation and an exceptional guest experience by consistently fulfilling our Expect More. Pay Less.® brand promise.”
What their real slogan should be is: We just want your money. Expect nothing.