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Tag Archives: retail

Reverse Culture Shock: Customer Service in the U.S. is Ridiculous


If you want my business, try the novel idea of actually conducting one. Read More »

Big Versus Little: How Small Gift Shops Survive in the Age of Walmart

Small, boutique shops remind us of Santa Claus, because they're nice. Read More »

Book Review: Malled: My Unintentional Career in Retail by Caitlin Kelly

An inside look at the Retail industry from the point of view of the overworked, underpaid and under-appreciated sales assistant. Read More »

Book Review: One Click: Jeff Bezos and the Rise of by Richard L. Brandt

A history of the unstoppable online giant, and a look at where they are headed. Read More »

The Simplest Rules are the Best: Controlling Retail Rage

As we all get more tense in retail situations, don't forget elementary rules of conduct. Don't forget the Golden Rule. Read More »

Remembering the Reason for the Season: A Salute to Retail Capitalism

With the hustle and bustle of the holidays, it can be easy to forget the true reason for the season. Read More »

GameStop is the Next Blockbuster, and I Don’t Mean That in a Good Way

GameStop's monopoly over video game brick-and-mortar stores is teetering on the balance of irrelevance. Read More »

The Sales Floor CEO

How long has it been since your CEO ran a cash register? Read More »

The Mad Cashier: Misanthropy on Crack

Enjoy the master fulminator's newest litany of hatred. Read More »

Rules of Engagement: Starbucks

Confused by Tall/Grande/Venti? Follow these unwritten Starbucks rules to keep barista grumbles to a minimum. Read More »