For all of the issues that Target has suffered through over the last five years, the company still has a lot of good brand equity. Millions of customers are still loyal and will give Target every opportunity to improve, but it’s up to the company to seize this second chance.
Read More »Tag Archives: retail
Reverse Culture Shock: Customer Service in the U.S. is Ridiculous
If you want my business, try the novel idea of actually conducting one.
Read More »Big Versus Little: How Small Gift Shops Survive in the Age of Walmart
Small, boutique shops remind us of Santa Claus, because they're nice.
Read More »Book Review: One Click: Jeff Bezos and the Rise of Amazon.com by Richard L. Brandt
A history of the unstoppable online giant, and a look at where they are headed.
Read More »