Book Review: Turning Rants Into Raves: Turn Your Customers on Before They Turn On You! by Randi Busse and Carol Heady
Customer service is more important now than ever before.
Tag Archives: customer service
Doing the Right Thing Can Be Healthy
Health-giving characteristics: satisfaction, gratitude, honesty, trust, and more.
The Simplest Rules are the Best: Controlling Retail Rage
As we all get more tense in retail situations, don't forget elementary rules of conduct. Don't forget the Golden Rule.
Trouble with Sirius-XM: A Customer Service Odyssey
Here's how to resolve any Sirius-XM billing issues you may be experiencing, without suffering during the process.
Book Review: The System’s Bitch by John Wright
Tired of poor customer service? Are you "The System's Bitch?"