It’s difficult to move on from a certain school of thought or way of doing things, but if you want to improve customer service and efficiency, it’s important to facilitate change in the office.
Read More »Tag Archives: customer service
Reverse Culture Shock: Customer Service in the U.S. is Ridiculous
If you want my business, try the novel idea of actually conducting one.
Read More »DVD Return Policies Need a Change
Have you tried to return an unopened DVD to the store recently without a receipt?
Read More »Doing the Right Thing Can Be Healthy
Health-giving characteristics: satisfaction, gratitude, honesty, trust, and more.
Read More »Epiphany in Golden Flames on the IS Wall
I interpret the fiery script...
Read More »Twitter: The New Customer Service
Customer service via Twitter hits home.
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