With the holiday shopping frenzy upon us, I thought I'd give you a few reasons why I'll be avoiding Best Buy at all costs. What follows are a few tales of personal woe inflicted upon me by what I used to consider a respectable retail outlet for home electronics and gadgetry. I was inspired to write about this by Mike over at WetWire.
It all started when I bought a stick of RAM to upgrade my Sony PCG-FR130 laptop. I took it home, installed it, and all of a sudden I started getting random blue screen crashes that just shut the thing down. I took the RAM back to Best Buy and wanted to exchange it. Since I have both opened it and used it, they say they will neither return nor exchange it. I asked what else I can do. They said there is nothing else I can do but take it back home and live with it. Great.
Since that left me with no answers or options, I went to talk to the Geek Squad about the effect this new RAM was having on my computer. They refused to believe that the RAM was causing it, told me I don't know what I'm talking about (I do repairs and service on computers in my spare time, so I assure you I do know what I'm doing), and that there's nothing they can do.
Also, a couple of pixels had died in the screen and I asked how much longer my laptop service plan through Best Buy was good for. The guy looked up the information reluctantly, told me I had about a year to go, and asked if I want to give it to them to fix/replace at that time. I hadn't backed up everything yet, so I said I'd wait a while yet.
The very next day, I pressed the power button on the same laptop and nothing came on but the cooling fan. It was dead. Convenient that it died the day after I said I'd wait to get it fixed. So I took it to the Geek Squad again where the same guy happily greeted me with an "I told you so" demeanor and said they'd have my machine back to me in ten days or less. Fine. I have no choice, right?
Ten days came and went. I heard nothing. I called, they said they just received it at the repair place. Fine. How much longer? Oh probably another five days, but they didn't know since they hadn't diagnosed it yet. Fine. I am patient.