Defective product combined with terrible customer service ruins it all. Avoid Lenovo.
For long, the name IBM has been associated with quality, service and reliability. So when Lenovo bought out the PC division from IBM, certainly many eyebrows were raised, with questions about whether this would impact their QSR (Quality-Service-Reliability) metrics. I did not think up till this point that it would change, but I am quite sadly mistaken. My experience over the past two weeks working on Lenovo laptops and working with their representatives, right from call center people to high-profile men in leading positions like "VP of Web Marketing", has been nothing short of painful, with general sense of I-don't-really-know-what-you-are-talking-about attitude displayed by all and sundry. Given that Lenovo now also markets Thinkpads, one wonders how long will it be before Thinkpads reach the trash-bin too.…
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