The article lists some useful tips when dealing with VoIP (Voice over Internet Protocol) technology, which many believe is the cause in the recent surge of vishing activity. The reason for this is that it has made calling long distance cheap and vishing scams now come from all over the world, making them hard to investigate or trace.
Additionally, CRM centers often deal in personal and financial information. One of the biggest consumer trust issues that faces the industry is when information is breached from within a CRM center. Recent reports of information being stolen at CRM centers have made internal security at CRM centers a priority.
Please note that CRM centers are not the only places personal and financial information are compromised. This is becoming a sad reality and any business that deals in "information" needs to be aware of the potential risks of having this valuable commodity stolen from under their noses.
Most technology scams involve healthy does of social engineering (human trickery) to make them work. Education is the best defense against social engineering and InsideCRM has provided all of us with a valuable tool to do this with!
Article comments
1 - moserw
This is so important, to be secure online and to protect our online identity. Really good post and much appreciated for sharing.