Computerworld says free Wi-Fi is an effective markeiting tool:
- Cities and community development organizations across the country have embraced free Wi-Fi to boost economic development and attract visitors to downtown areas. A handful of small airports in the shadow of large hubs offer free Wi-Fi to attract travelers. And Verizon Communications Inc. in New York offers Wi-Fi free of charge to its Internet service subscribers to distinguish itself from its cable-modem rivals.
Operators of free Wi-Fi hot spots are capitalizing on the boom market in Wi-Fi-enabled notebook and handheld computers. Gemma Paulo, an analyst at In-Stat/MDR in Scottsdale, Ariz., estimates that shipments of notebooks equipped with industry-standard 802.11b chips or cards—which offer a raw data rate of 11Mbit/sec. at a range of 100 feet indoors and 300 feet outdoors—will hit 16 million this year.
....John Wooley, chairman, CEO and president of restaurant chain Schlotzsky's Inc. in Austin, isn't so shy in sharing details of what he calls the "strong ROI" from the company's free Wi-Fi service. Schlotzsky's currently offers free Wi-Fi in 30 of its 600 company-owned or franchised Schlotzsky's Delis. Wooley says he figures that the free Wi-Fi results in an additional 15,000 visits per restaurant per year by customers who spend an average of $7 per visit.
That means Wi-Fi service brings in more than $100,000 per year per outlet in return for an investment of about $8,000 per restaurant for wireless infrastructure, Wooley says. The largest continuing cost is backhaul to the Internet over 1.54Mbit/sec. T1 circuits, Wooley says. Since the cost of a T1 circuit varies from $300 to $700, depending on what part of the country you're in, he says Schlotzsky's would average those costs to induce existing franchisees to offer the service. (New franchisees will be required to offer free Wi-Fi, Wooley notes.)
Wooley also uses the free Wi-Fi service as a high-tech marketing tool. When wireless users first connect to the Schlotzsky's Wi-Fi network, they're shunted to an in-house "splash" Web page that the chain uses to promote itself and its bill of fare.
....Panera Bread Co., based in Richmond Heights, Mo., has also embraced free Wi-Fi as a marketing tool and plans to offer the service in 130 of its 600 bakery cafes by year's end, eventually extending the service chainwide. Ron Shaich, the company's chairman and CEO, says he views free Wi-Fi as an amenity that has already started to attract and retain customers at what he calls a "minimal cost."
Article comments
1 - Mac Diva
Eric, I've been involved with the personal.telco.net, the free Wi-Fi provider in Portland, for a while, but the problems never seem to end. PTN lost its major access point, in the heart of downtown, for months, when the business providing the location relocated to another state. Prior to that, there had been a conflict with the Starbucks at Pioneer Courthouse Square that shut out PTN's signal. Starbucks agreed to change channels, but I still have problems accessing PTN in that area. Many of the access points the free service offers are not real. Some were planned, but never activated. Others once existed, but don't anymore. The ones closest to my home are too weak in signal strength to be of any use. Too many areas don't have any access points at all.
The result of all this is that my T-Mobile WiFi account is now in its second year. As much as I like the idea of free Wi-Fi, I haven't found it workable.
I would be interested in hearing from anyone who is having a good experience with free Wi-Fi in his or her city.
2 - Eric Olsen
thanks, very important information