These buyers also take ages to reply to an email. I am one of the few remaining eBay sellers who actually communicate personally with my buyers. I like to confirm PayPal addresses since people move and don’t think to change their PayPal account information. Getting these people to acknowledge your email is like pulling teeth. So I typically just wait a day or two for an answer, then ship it anyhow, with my fingers crossed.
But what bothers me the most about eBay buyers now is their inability to fully read or understand statements in auctions. I now put in bold, red letters at the top of my auctions "No warranty, no refund, no returns, and no guarantee! This is a used item!" yet I inevitably will have someone buy an item, then contact me a week or more later stating that it isn’t working and demand their money back. It is very rare that I will sell something that will end up breaking upon delivery. I am a good seller and proud of it, but things happen. This is why I state and stress to bidders that I have no warranty. Bidders are now spoiled to the point where they expect a warranty, and demand a refund if not fully satisfied. You can't go to a garage sale, buy something, and return it if not fully satisfied; so I don't get this line of thinking when it comes to eBay auctions.
One quick example; I sold a computer with no memory and no hard drive. This was stated in the title of the auction, and in the front line of the auction. I also stated it was not tested. A bidder won and later e-mailed me stating that the computer had no memory and no hard drive and expected their money back. Go figure.
All of this is why I call eBay the Wal-Mart of the Internet. Wal-Mart used to be a place where people assumed the prices were lower. And, at the time, they were. People really saved money. Today, I don’t see it. I go to Wal-Mart as seldom as possible, but when I do go, I get a kick out of comparing the food and other items’ prices to those that we buy elsewhere. If I see a difference at all, it is tiny. A penny or two at best. And honestly, Wal-Mart is the world’s largest bent-and-dent shop, only without the bent-and-dent price. But no worries because, just like eBay, Wal-Mart shoppers expect to be able to return anything for any reason for a full refund.
Article comments
1 - Jamison
Another example of how eBay buyers are getting dumber.
Look for gift cards on eBay.
You will find a $50 gift card (as an example) to a famous resturant chain selling for over $50...
HUH???
Then the buyer has to pay shipping...
2 - Bennett
We too sell on eBay, but in a very narrow market. Our customers pay lightning quick, and we ship just as fast. Our emails are semi-personal at this point... No need to type the same words over and over again.
There are still great people on eBay, and folks just might get lucky and do business with one of us.
You made lots of good points in your article, eBay isn't what it used to be. But if you want to buy what WE sell, it's either eBay or direct from our web site.
We use eBay as a way of advertising, and end up with most of our sales direct (and no ebay fees). In that way, eBay is a BIG advertising bargain.
Cheers!
3 - Joanne Huspek
You're so right about eBay. Before, it had a community feel. Back in the day, I actually bought items and sometimes met the sellers to pick up my purchase. I'd be afraid to do that now. And you're also right about the customer service. I bought something from a big eBay seller, and it took me six weeks before I received my item. It only came after I had emailed them many times and finally had to file a complaint. Now, I only buy or sell there as a last resort.
4 - Bennett
I must say that up here in Northern Vermont, it's impossible to find clothing for our 2 year old boy. LOTS of cute dresses in the stores, but nothing for our lad.
On eBay you find clothing for a tenth to a half of the price of the same items via retail (if it were available here).
That works for us.
5 - Jamison
Hey Bennett you are so right.
eBay is really good for clothes (for a pair of True Religion jeans for $80. Retail for $250.) and BOOKS! My wife and I love to read and I can get books for a penny (with $5 shipping of course).
We just had a boy this year, and we have hardly bought a thread of clothes for him. We know so many people in town and we go to a large church, so EVERYONE is giving us clothes all the time :)
But, yes, ebay is a great place to buy clothes. Bad place to sell them though for the same reason that it's a great place to buy them.
6 - Stevie Wilson
Ebay is really an interesting cultural phenomena. As a former seller and random buyer, I now check things out and find that one thing that you can't sell one month-- wait a few and then it would sell for something a couple months later.
I do find that you have to ask a lot of questions, People don't read auction listings completely.
It's definitely about smart marketing to get your product sold. ACCURATE photos are a must and clear, concise descriptions are important.
7 - Steve Wills
we've been successfully selling on ebay for 9 years. we're not rich, but we love what we do. No one likes change. If you are in any business and want to grow and make money you HAVE to constantly learn and adapt.
If people are buying from you and not bothering to answer your emails then there is no excitement in what you are selling. or you aren't targeting your product to the correct audience. the problem is not the buyer, it is the seller.
For those who want to know how to sell on ebay, here are a couple of tips: two sales have to be made. one is to get enough visitors to your listing so that the odds are working in your favor. that is all about the title of the listing. you must test and then test and then test some more. try different wording. just like a newspaper ad, it has to catch peoples' attention. use counters to see what heading works best. the 2nd sale is the actual wording of your listing. again test and test more.
I look at listings and people just have no energy in what they are selling. they just state the facts and expect people to buy. you have to tell people how your product will benefit them. use testimonials. in other words 'sell'. it's not a dirty word. nothing happens until someone sells something. everything in your life has been sold one way or another. even your spouse(or you) had to be sold on the other.
if people aren't checking their mail box every day after you shipped your product and asking you when you shipped it then it's time to sell something else. find a product that helps people solve a problem or something you are excited about.
The opportunities are enormous, I wish you the best!