I've seen an article on Wired.com about this (thanks ste) and it seems already people aren't thrilled with the licensing format that is in place on these music files. I can almost accept the fact that you'll have to jump through hoops if you want to be able to download your music. Look, the music industry is whining that they're losing money thanks to mp3s - the public wants to be able to get their music their way (which right now is digitally) - I can agree to compromise.
What I can't agree to is bad customer service. If they're going to have these tight restrictions about the files - they're also going to have to be flexible when things don't go perfectly - as we all know can happen when you're working with computers.
Here's my personal experience with them:
On Wednesday night, I purchased two albums from them. (Not just individual songs, I figured I'd go the full 9-yards and buy the whole album)
First problem. After you buy an album, you need to download it. Sure, I knew that. What I didn't know is that you have to download EACH SONG INDIVIDUALLY. One click per song. With two large sized albums with many songs on each - it can be just a LITTLE annoying.
Ok. We're compromising, right? I'll suck it up and deal.
After all the songs downloaded, I tried to play them. Second problem. Before each song plays - it has to download and verify your license. You can't mulitple select a bunch and do this. You need to do this before EACH SONG will play. "Verifing your license" means another window pops up that asks for your buymusic login and password... you enter it... it thinks awhile... it thinks some more... Then it comes back and says click "play" to actually play the song.
Ok. Getting a little annoyed here, but still willing to suck it up and deal.
Now that I've heard the music, I want to burn a CD (like they say you can do) so I can listen to it in my car.
Third and VERY big problem.
Since I'm using Windows200, they force you to use a windows media plugin made by Roxio. Roxio doesn't even really mention this plugin on their site except for a one year old press release. (I went there hoping they'd have an update). This plugin CRASHES consistently EVERY time I try to burn a CD. It is simply impossible to create a cd from my machine using that plugin. (Trying to use another plugin like Nero doesn't work. The license for the songs only works with that Roxio plugin).