For example, my mother: she is 70, and although she used a computer in her real estate office until she retired several years ago, she wouldn't go near a computer now. BUT, that doesn't stop her from asking me to send an email for her, or look up directions to somewhere and print them out, or do a search for someone she hasn't talked to in 30 years, etc. In other words, she knows what many of the capabilities of the Internet are, and doesn't hesitate to have someone else do the surfing for her. I am certain she isn't the only "nonuser" like that.
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