I've been playing Gibson guitars for 31 years now, currently own three (five if you count my Epiphones). I'm in the market for another electric and I was toying with the idea of buying a Les Paul Standard to replace a Custom I sold to a friend a couple of years ago, but I'm getting seriously turned off Gibson's actions lately, and odds are I will indulge my Guitar Acquisition Syndrome with another marque.
I'm not especially alone in this feeling. A quick perusal of the Les Paul Forum will find many disaffected players, puzzled and angry at your policies. Perhaps you might say that it's only the complainers being vocal in such forums, and that satisfied customers will merely quietly enjoy their guitars. I should note that I'm quite satisfied with my Gibsons, and that I have no quibble with their quality, playability or sound. My quibble is that you're making it very hard to purchase a guitar in an efficient manner.
Perhaps you should talk to your dealers. My local dealer's Gibson specialist shakes his head every time I ask about anything other than the few Standards and Classics he has in stock, quoting absurd waiting times for delivery from the factory and the possibility that an order would be rejected after months of waiting. When asking my dealer about a simple J160-E, he cannot find the standard model in your dealer catalog or price list, but he can find the more expensive "John Lennon Peace" model, something that I don't want; funny enough, you can find the standard at Musician's Friend, hmmmm?
I visited one of your Custom Shop dealers on a couple of occasions recently with a friend who wanted to buy one of your R series Les Pauls. The owner didn't refer to you in terribly complimentary terms, describing dealing with Gibson currently as "difficult" (I will leave off the Anglo-Saxon modifiers he used for emphasis). This is one of your high-end dealers, Henry, who moves your primo high-end stuff, and he's extremely frustrated with you.