Angry, I followed the advice of the onscreen prompt and phoned up Sony support. After several bland IVR entries I was into the PlayStation Network Support menu where I had two choices: Assistance connecting to PSN and Trouble Adding a credit card. This is a big enough issue to warrant it's own damn menu entry but nothing has been done to correct it? WTF Sony? After a moment of utter bewilderment at a recorded message informing me to do exactly what I had been doing, I was dumped to a menu where I could finally choose to talk to a real person. Well, I suppose you could call it a person, but really it was little more than a worker drone. Here's a sample of what talking to Sony support is like:
Sony Peon: "Thank you for calling Sony Support, can I get your name please?"
Canadian with Good Anger Management Skills: "Jason"
Peon: "So your name is Jason, J-A-S-O-N. Is that correct?"
Me: "Yes"
Peon: "Can I get your Last Name?"
Me: "Westhaver, W-E-S-T-H-A-V-E-R"
Peon: "So your last name is Westhaver, W-E-S-T-H-A-V-E-R. Is that correct?"
Me, wondering if this is a computer: "Y-yes"
Peon: "How can I help you?"
Me: "Something you probably get a lot of shit calls about. I'm unable to add my credit card and I know the address information is correct."
Peon: "So you're trying to add your credit card and it's not working. Is that correct?"
Look, I've worked in customer support and this is not how to talk to a customer. All it did was convince me I was talking to a person who had no free will, no desires and no soul. I was filled with an overwhelming lack of confidence in his ability to assist me and sure enough, I was right. After several minutes of explaining my issue while he repeated it back to me with, "Is that correct?" crudely grafted to the end, I finally got a response that didn't sound like a skipping record. "If you are entering your information correctly and the system is rejecting it then there is nothing we can do for you. Unfortunately you'll have to buy PlayStation cards instead." Yes how unfortunate that I can not use the system as designed. While that solution may be well and good for a lot of your customers, it leaves me with cash stuck in my account, and that's exactly what I was trying to avoid.
Article comments
1 - Matt Presto
"Frankly I was more than happy to because unlike the Xbox LIVE Marketplace and Wii Shop Channels, on PlayStation you only charge the actual amount required"
You wouldn't have a problem on the 360 if you didn't fiddle around with a credit card, just go out and get Microsoft points and there you go, no hassle.
2 - Jason Westhaver
Matt,
Actually I would because I'd still be adding a lump sum of points which is exactly what I'm looking to avoid on PSN. I've been buying content on Xbox LIVE since launch and never once have I had a 0 points account balance.
3 - Jason Westhaver
UPDATE: I've now tried adding my second Credit Card and low and behold it has the exact same problem. Two completely different cards with different banks and Sony won't let me add either one. This is a problem that needs to be addressed.
4 - Michael Prince
Wow, sorry to see all these problems, I guess I was lucky when I signed up as I had no issues at all since I have had my account. You do make a lot of valid points and the fact that they cannot manually enter your information is complete and utter bullshit.
5 - Ken Edwards
Matt Paprocki has this same issue. He cannot use his credit card on the PSN. If you take a look at the Google results for the error, it does not take a genius to figure out this is a wide spread problem that Sony should not be ignoring - but they are good at that aren't they, just look at ApocalyPS3.
6 - Thunde
When i first buy my psp for 6 months ago i could buy games easy on psp store but now i get the same invalid credit card as you do :/
I have try to buy Disidia in 3 days now. Its impossible. And if i want to register a new account it say my email adress is invalid :@.
Sony why cant you have same store as apple or Perfectworld have? Just fill in your information and click buy :)
7 - Yayabev
this is horrible ive been trying to get call of duty 6 stimulus package for ps3 it comes out the same as your problem and its getting on every1s nerves including mine SORT IT OUT SONY
8 - Pissed off too
Amen brother, I just had my first taste of the PSN store last night trying to get the COD MW2 maps and couldn't believe all the hassle. Like you I entered everything as shown on my statement and no luck. Called my bank and they verified ten $1 holds. In all of my time shopping online I've NEVER had the address verification fail. EVER. Just think of the money they are losing.
9 - Pissed off too
Quick follow up, after talking with Mastercard it looks like the info that Sony is trying to verify doesn't match because of the way my bank entered my info.
For example mine shows up like this
John Doe
Nowhere, Saskatchewan, A1B23C
However PSN is wanting my postal code to show up on the next line instead of right after the province. My bank is unable to change this, apparently all of their members are signed up the same way and when they send the info to Mastercard it is interpreted incorrectly.
They way I see it there should just be a standard for this AND companies that are verifying addresses should build some flexibility into their software for instances like this.
Or they could just accept paypal and not worry about it at all ;)
10 - Jason Westhaver
The thing that gets me is that there are lots of other ways to verify information. Mastercard and Visa both offer password protected options, yet almost no one uses them.
11 - Sean Loughran
Hi Jason,
It's now May 12th, and I would have you know I am running into the same exact problems. I can't believe how every store on the web has been able to take my CC's, but not SONY. This is SONY; a huge multi-national company and they can't figure out how to take my money???
I've been trying for three days to get DLC with no success. I have to say, after this, any game I want DLC for I'm going to get for my 360, it's that simple.
12 - fuchikoma
SecureCode is just as bad as broken AVS... I've used a few sites that demand it, and the exchange is basically "Set up a SecureCode now!"
"Ok, this shouldn't take too long..."
"Please enter your phone number."
"Ok, no prob..."
"That's not your phone number!"
"The hell it isn't - it's the only one I've ever had!"
Then I call the bank and they say "yeah, there's a three digit number on the back of your card..."
THAT'S NOT THE SECURECODE... Then, they've never heard of AVS either.
13 - Jake
I can completely relate to you, as this was just occurring to me about 30 minutes ago. The fact that you can't buy a product and are locked out for 24 hours is an absurdity. The premise that multi-national corporate giant cannot incorporate a credit/debit purchase system, something your standard grocery store can manage without a hitch, is really pathetic. I hope they lose tons of money and that several executives get fired and jump off the windows of their high-rise apartments as a result.
14 - dino
To add a bit more mistery I created an account and added 9.99€ some time ago to buy a ps-1 game for my psp. It waorked out fine with no money in limbo. Now a month later after finishing the game and finding some other gems from my teens on psn I wanted to buy another game. But... "Credit details are incorrect", the same details that granted me my first buy..... I'm completely boggled (tried 3 days in a row)
15 - Tim
I’m in the same boat as the rest for you. The problem happened after I requested a refund for multiple charges that showed up on my account. You see, I believe the PSN was getting hammered the day PSN Plus went live. I had a heck of a time trying to paying for it, but in the end I finally got the charge to go through, only to find out later I was charge three extra times for it. After being bounce around to a few different departments I finally got some kind of finance manager to give approval, to the supervisor I was working with, to get the refund. Ever since then I’ve been running through the gauntlet like the rest of you trying to get any of my credit cards to go through. After making sure all my ducks were in a row I called the sony help folks backs and finally got to a supervisor who told me after all of the obvious stuff has been taken care of there isn’t anything more they could advise, other than get a PSN card. He also mentioned that he has heard of this problem happening a lot more. He felt a solution would likely happen when the PSN is taken offline probably during the weekly update. Well, it’s been over a month since that phone call and I still can’t get any of my cards to go through. If someone knows of a better way to get into Sony ear about a fix please let us know.
16 - Matt
Amen, so I went out and bought a playstation netword card to add cash and guess what. Playstation is down for maintenance today. What a bunch of asshats.
17 - beowuff
Still happening with both my cards. Cannot add funds. Now wishing I would have gotten an XBox360 instead of a PS3. Hear that Sony?
18 - Skepastah1
i have a problem 2 lol, i wanted to buy 1 cod6 map pack i clicked on "Buy now" it asked me for a password so i used the password i would normally use and it didnt work, ive only got diffrent passwords and i tried them all and they didnt work, i went to account infomation and it said turn of password on checkout so i turnt it off, went back to buy it and it let me, but after i brought it, it said i had brought 7 of them :S. will playstion charge me for every one, and can i get refunded for the 6 i didnt want ?
19 - SleeperService
It's now December & I've got exactly the same problem. Had exactly the same qualms about installing s/w from these evil mofos, bitched about the freak'n quicktime install & spent the last 2 hrs chasing my tail. I will now a) uninstall media go, b) remind myself to never, ever, ever buy any f'ng thing from those wankers at sony.
20 - alfgarnett
I've had this same issue since september with a perfectly working card. It used to work, and now it doesn't. Fiddling with the expiry date doesn't seem to solve things.
Someone at Sony has programmed a duff form processing module, and I'm amazed they don't seem to want to do anything about it, as it must be costing them millions!
What a monumental load of ******
21 - Tengku Amir
It's January 2011 now. Fuc* you, Sony.
6 months ago, I bought a dynamic Uncharted 2 theme with my MasterCard. 4 and a half months before that, I bought a cool Lightning Final Fantasy avatar.
Last night, I played FIFA 11 with my friend. I was so jealous of him. Know why? Because he had bought the LIVE Season. So I told him I'll be getting it too.
Tried to buy it at the store. Failed.
"Credit card is bla blah blah...Please check your settings"
Got into a tangle trying to find account management.
Found it! Yes! I can finally purchase the LIVE Season!
Oh wait! What's wrong with my original credit card? It's not yet expired? Then? Why is Sony sending me stupid messages about how it is invalid?
Why should I change my credit card settings? When it has EXACTLY no problems at all?
Oh well, I think I ought to just change it.
Visa debit card? Failed.
MasterCard credit card? Failed.
What now?
Is it my address? Is it my name?
I tried over 50 times (I swear) with 2 separate PSN accounts. Did I get lucky? NO.
Did I put in the wrong information? NO.
Why does Sony have to verify our fuc*ing address?
Even if the HAVE TO, I still put in the right information. So what should I do now, Sony? It's been 2 days now and I have read over 30 threads!
I feel like I should have bought an Xbox.
That way, I can buy pirated discs, mod my Xbox, hack my avatar, etc etc
What a waste of time, Sony.
You're a disgrace!
22 - Tyler Kelly
It is now November 2012 and i am still having all these problems, and to top it all off i tried on my console on the pc and guess what I a get shit all
23 - Brandon Ellrich
November 23rd 2012 and having the same problem.
24 - David Oosthoek
Same problem. December 30th, 2012. Tried all the advice on the official website as well, and this still sucks.
25 - Frode Hanssen
Same error 19.01.2013. Tested everything as i could google up, but still.
Guess it's the verified by Visa that mess it up.