Angry, I followed the advice of the onscreen prompt and phoned up Sony support. After several bland IVR entries I was into the PlayStation Network Support menu where I had two choices: Assistance connecting to PSN and Trouble Adding a credit card. This is a big enough issue to warrant it's own damn menu entry but nothing has been done to correct it? WTF Sony? After a moment of utter bewilderment at a recorded message informing me to do exactly what I had been doing, I was dumped to a menu where I could finally choose to talk to a real person. Well, I suppose you could call it a person, but really it was little more than a worker drone. Here's a sample of what talking to Sony support is like:
Sony Peon: "Thank you for calling Sony Support, can I get your name please?"
Canadian with Good Anger Management Skills: "Jason"
Peon: "So your name is Jason, J-A-S-O-N. Is that correct?"
Peon: "Can I get your Last Name?"
Me: "Westhaver, W-E-S-T-H-A-V-E-R"
Peon: "So your last name is Westhaver, W-E-S-T-H-A-V-E-R. Is that correct?"
Me, wondering if this is a computer: "Y-yes"
Peon: "How can I help you?"
Me: "Something you probably get a lot of shit calls about. I'm unable to add my credit card and I know the address information is correct."
Peon: "So you're trying to add your credit card and it's not working. Is that correct?"
Look, I've worked in customer support and this is not how to talk to a customer. All it did was convince me I was talking to a person who had no free will, no desires and no soul. I was filled with an overwhelming lack of confidence in his ability to assist me and sure enough, I was right. After several minutes of explaining my issue while he repeated it back to me with, "Is that correct?" crudely grafted to the end, I finally got a response that didn't sound like a skipping record. "If you are entering your information correctly and the system is rejecting it then there is nothing we can do for you. Unfortunately you'll have to buy PlayStation cards instead." Yes how unfortunate that I can not use the system as designed. While that solution may be well and good for a lot of your customers, it leaves me with cash stuck in my account, and that's exactly what I was trying to avoid.