A little over a week ago I finally decided to give in and pick up your hardware. I'll make no bones about it, I bought the system because I needed a Blu-ray player, but I heard it can be used for games too so I figured, what the hell, let's buy Burnout Paradise - as there's a rather awesome complete bundle on sale. Little did I realize the amount of grief this decision would bring me, all because of one broken security system. I am of course talking about the marvelously non-functional Address Verification System you've implemented for credit card management. On the surface it seems like a great idea, but when it's excluding a good portion of your customer base for stupid reasons, something needs to be done.
My problems began, as I mentioned above, when I tried to buy Burnout Paradise. As this was the first time I'd ever attempted to buy anything from the PlayStation Store, I was prompted to add a credit card so I could put funds in my wallet. Frankly I was more than happy to because unlike the Xbox LIVE Marketplace and Wii Shop Channels, on PlayStation you only charge the actual amount required. No stupid money-in-limbo problems. Alas fortune was not with me for your system promptly informed me that I had entered incorrect information. Now I'm fairly certain I know my own place of residence, but hey, banks can be a bit weird and AVS systems can be stupidly anal, so I grabbed a bank statement and tried again. Nope, we're sorry but your information is invalid. On the off-chance that there might be something funny about adding it during the purchase phase, I backed out and tried from account management screen. Nope, same problem.
By this point I'd spent about 20 minutes trying to get this sorted and was getting rather annoyed. I know my address, I know it's correct with the bank and I don't have to deal with this kind of crap on either the Xbox or Wii. As a desperate last resort I tired entering the info for my other credit card and was now informed that they were unable to update my credit card information. A lock out that would last for 24 hours. Profanity filled my mind. That's the polite way of saying, "Now I'm really pissed off!"