About a month and a half ago, after years of satisfied service, GamezNFlix.com sent me the first damaged disc I’d ever received from them. I e-mailed them promptly, figuring they would call shenanigans and accuse me of some wrongdoing (Gamefly did this to me several times, prompting me to abandon them and use GNF in the first place). To my surprise, they apologized and said if I’d return it to them, they’d send me a working replacement as soon as possible. Yet again, I was impressed with their service, and for half the price of either of the competition that only offer movies or games, but not both as GNF does. Or rather, did.
As it turns out, that replacement disc would be the last thing I’d receive from them, going back at least a few weeks. I watched what they sent, was pleased that it worked without fail, and returned it, waiting for the next item in my queue, but it never arrived. I decided to check my queue on their site to see what I was awaiting, and all I got was a “This page cannot be displayed” message. Strange. I thought maybe it was just me. I had a few friends in different parts of the country try to open their site, yielding the same results.
I tried again a couple weeks later, and then (and currently) their absent site had been replaced with only a "Pardon our dust while we make some changes" message. Was the site hacked? Did they collapse as another victim of the ongoing financial woes in the U.S.? Is the company revamping the whole site to compete more evenly with Netflix and Gamefly, or maybe at least make it work properly in a browser besides Internet Explorer?
Determined to get to the bottom of this, I started scouring the Internet to find their contact info. Didn't take long, but I did find a number of complaints that they weren't very forthcoming with it on the site when it was working. I still had an individual's e-mail address from the damaged-disc incident, so I first tried sending an inquiry there, but it's just been bouncing around in delayed status for several days. Next I unearthed the e-mail address of the CEO of the company, but that also is stuck in limbo with no response. Today I tried their customer-support phone number (1-888-542-6817), but all I got was a temporarily out-of-service recording. It's almost like they were never there.
So where did they go? Hell if I know. If they had some concrete plan to go away briefly while they overhaul their services, why not mention it on the site? If they're going out of business, that might also be a good thing to let their customers know. My last monthly subscription charge went through on Nov. 5, so any day now I'll know if I'm still getting billed for a service that no longer exists. If you happen to have a membership there, you might want to keep an eye on your billing as well. Since the site's gone, there's no way to cancel it through there, so you may have to refute the charges if they go through.
Whatever the story is, it'd be great if GNF would spill it.