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emotional quotient

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Emotional Quotient (EQ), more commonly referred to as Emotional Intelligence (EI), gained prominence in the mid 1990s with the publication of the best-selling book, Emotional Intelligence, by Daniel Goleman. Goleman's work followed the research of well-respected psychologists Howard Gardner, Peter Salovey, John Mayer and others.

Defined as the ability to acquire and apply knowledge from one's emotions and the emotions of others in order to make good choices or decisions while positively influencing others, EI offered a new approach to understanding people's performance. The advent of its popularity prompted the development of a number of theoretical models. The suggested competencies comprising Emotional Intelligence vary depending on the model as do the assessments aimed at measuring EQ or EI.

EQ has the potential of offering considerable leverage for improvement to organizational issues such as leadership development, conflict management, diversity/inclusivity, employee commitment, process improvement, teamwork, turnover/retention, culture change, communication, and many more. Emotional Intelligence skill-building training and coaching programs that include measured results at the individual team and organizational levels have been shown to provide significant return on investment. Learn more about EQ by joining in on the conversations at blog sites like Wellsphere and Fast Company Blog.

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