The purpose of Emotional Intelligence (EI) training is to help people enhance their EI so that they might live a more effective, fulfilled life both personally and professionally. To be effective, EI training, just as with any soft-skills training requiring a behavior change, should be a program as opposed to a one-time event. The Consortium on Emotional Intelligence in Organizations offers guidelines for best practices. They recommend a program that includes four phases: preparation, training, transfer and maintenance, and evaluation.
Preparation might include motivational activities such as organizational assessments, EI assessments or tests, as well as personal goal setting. It might also involve preparing the learners' supervisors/managers with actions they might take to encourage enhancement of skills.
The training itself should allow for guided practice and feedback of techniques taught. Transfer and maintenance should include activities such as coaching that reinforce the skill development and encourage the learner to continue to apply the techniques to further enhance EI skills.
Finally, evaluation offers a powerful tool to determine training effectiveness. It is only when evaluation is targeted at the third (application at work) and fourth (impact of application) levels of evaluation that the value and benefit of the program can be determined. Learn more about Emotional Intelligence training by visiting these blog sites: Anderson, Hireland and Goleman.Powered by Sidelines