The Psychology of Selling Woo

Part of: Credulous Consumers of Woo

We can all understand why someone with a chronic illness who hasn't found a successful treatment will turn to alternative medicine. Just the hope of finding a treatment can produce a placebo effect which will make them feel better. If they hear positive recommendations from friends, that will increase the placebo effect, and they'll tend to feel better still. So there's a good explanation for the attraction of customers to alt-med offerings. Couple that with a longer consultation, personal attention, questioning about all aspects of their lives, and the use of pseudo-science or mystical phrases and it's all too easy to see the attraction.

But what about the psychology of those who are selling these therapies? Somewhere along the line, they crossed over the counter, from consumer to seller, from looking for treatments for themselves to running a business selling them to others.

There's one sceptic school of thought that regards them all as charlatans, frauds, venal types who don't care what they say as long as they make money. But this is hopelessly wide of the mark.  The truth is that the overwhelming majority of those who sell alt-med therapies are well-meaning, caring individuals who genuinely believe that what they are doing helps their customers.  Based on their own experience, and the reports from other people, they have chosen to devote their time and money to working in the alt-med industry for honourable reasons.

Their willingness to help, their keenness to offer relief to people who are suffering, their belief that what they do is valuable, are all very laudable characteristics. And if their practises were evidence-based, there would be good reason to support their efforts. But there is a palpable lack of evidence, an abundance of trials which demonstrate no effect beyond placebo, a desperate shortage of any explanation of the alt-med claims, severe conflicts with known human physiology and biochemistry, and in many cases, a contradiction of known fundamental physical laws. Faced with so much evidence against these therapies, why are people still attracted to them? How do they become convinced that it is acceptable to sell them?

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Article Author: Bob Lloyd

My academic background is in Biochemistry, Mathematics, and Computer Science, and after a long career in publishing, teaching, and software engineering, I've now retired to the South of Spain with my wife and a rather ancient cat, where I can indulge …

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  • 1 - Anirban

    Dec 08, 2009 at 8:54 am

    Excellent article. I am glad that you also consider that most of the practitioners of alternative medicine are well meaning (as do I).

  • 2 - Bob Lloyd

    Dec 08, 2009 at 9:22 am

    Although well-meaning, they can do quite a lot of harm as well. They can mislead people, misinform them about how their bodies work, promote beliefs in non-existent forces and energies, and utterly confuse people about the nature of illness. And of course, they can take money without providing any real treatment.

    As with many things, good intentions are not enough. It is psychologically very difficult for Woo practitioners to come to terms with the evidence about what they do and although they deserve sympathy, we should be no less insistent on the need for them to observe high clinical standards. Whatever the Reiki practitioner believes, their practise is still indistinguishable from someone committing fraud. Unless they can demonstrate the difference, they really should stop making the claims.

  • 3 - Robert M. Barga

    Dec 10, 2009 at 8:04 am

    With many Amerians doubting evolution, and about 10% believing that our president is a Kenyan Muslim, it should not be hard to understand why they are so gullible to this.

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