Please don’t waste your money.
In March of 2006 I decided to splurge on a top-of-the-line washer and dryer. I use Consumer Reports regularly and I research anything I’m about to buy months before purchase. When I researched the Kenmore Elite Oasis Washer and Dryer, I read nothing but fantastic reports.…
Article comments
226 - P. Rey
Thanks SH (post #14) for some good information. For the record, what manufacturer(s) do you recommend to your customers? which ones do you steer them away from?
227 - Aytac Ercen
Sears customer since 1974.
Bought nothing but Sears Appliances.
NEVER AGAIN.
Kenmore ELite H3, and H4. Problems within days of warranty expiring.
Washer needs a new logic board. $750 plus labor!!!
Dryer throws error codes right and left.
There are known problems with one, I am surprised no one took the initiative to file a class action suit.
Sears no longer the Seas we knew. They stand behind nothing,
Another American Icon on the way to self destruction.Like GM, Kodak, AIG, American Airlines, Pan Am etc.
That is why you are seeing LG, Samsung appliances all over the place.
They did it to themselves.
Try calling Sears Corporate see if they care. Let me save you the trouble. Don't even bother. Theyu will be of no help. They flat out don't give a rat's a$$ anymore. They know they are on the way out...and so it goes.
228 - Sandy
We also bought a Kenmore Elite washer and dryer and, except for the washer deposiiting rust on my favorite clothes on a random basis after 4 years, they have been OK. If you really want to experience lemons, try GE....our first GE refrigerator lasted over 25 years. The new one has had one problem after the other. We bought the extended warranty in self defense. As someone else mentioned, none of the appliances manufactured these days last like they used to .....they are almost all made in China and are junk.
229 - CB
Bought a brand new Kenmore Elite washer and dryer front-loaders, biggest baddest bells and whistles I've ever seen on a contraption. I took off from work to wait for the delivery guy on the day they told me they would have it to my house, and he never showed. I called sears around 5:00 PM and the "kid" that answered the phone said "You mean, no one called you and told you we weren't coming today?" ... uh... duh?! He told me that it "had been hit by a forklift or something" and they had to order a new one. I asked to speak to a manager. Same story - sounded like a 15 year old who knew absolutely nothing - kept calling me "dude" and "man". I asked if they could deliver on Saturday, since I wasn't about to lessen my paycheck further by taking off another day of work (which could have been avoided had they let me know they weren't delivering early in the day). He told me they would "try and work something out" and I corrected him "you will work something out" Got the machines in on Saturday. At first I was impressed with the performance - until the second load in the dryer. The guy who installed this steam-dryer decided it wasn't important to correctly ground it, so it a burst of blue sparks and smoke (not a fire hazard at all in a house I moved into a few months ago) it was dead. They replaced the dryer and sent two guys out to put it in. They were both so slight in build, I had to help them lift and set the dryer in place (isn't there a requirement that you have to be able to lift a certain amount to do this stuff?) Then they had to borrow my power drill because they "forgot to charge" theirs. They got it installed, and smooth sailing from there... for about 40 days. The dryer alarmed out and the drum wouldn't turn and the machine would shut off. This morning I got ALL of my money returned for the dryer, and they are coming to pick it up Friday (I will probably have to help them load it again if they send the same two guys.) I understand faulty equipment - but when you destroy a dryer with a forklift, forget to ground the replacement, and then deliver a third lemon... as the saying goes, three strikes and you're out. I will NEVER do business with Sears again. I'm going to pick up a non-matching dryer from a competitor. I'm a business man that is responsible for a quality product leaving my facility every time. If we mess up, I fix it. That's business. That's how you keep people coming back even if you make mistakes - FIX IT FAST AND FAIRLY, and people remember you. Companies like Sears are broken from the top level of management all the way down to the delivery guys. Every step of the way, I dealt with unprofessional, inexperienced, and ill-equipped people who were not qualified or motivated to do what they are supposed to do. If we ran our business that way, we wouldn't deserve to stay open - neither should Sears. At least pretend to care... or find something else to do.
230 - swm
No sears Kenmore elite for us.....
redid the kitchen w/all Kenmore top of the line appliances. Great sales people!!! dishwasher, washer and dryer/refriderator, cook top, oven, microwave....all crap...all!!!.some returned some repaired..some still broke...top of the line bull shit... horrible to get them fixed even w/service agreements... such a disappointment...never again Sears..all our friends and potential customers will know...
231 - Sad in Jax
Not alone we have the stinky problem since we bought the washer 2 yrs ago, now the problem is washer will not drain and we have to wait close to a month for them to fix the problem,its not fair since we have sears maintenace service, wake up sears we pay to have our products fix not to make our problems worse. we learned a hard lesson Never buy from sears again, products are not what we are told at the moment of purchase. DON'T BUY KENMORE PRODUCTS!!!!
232 - Ed
Our 796.2927 washer literally blew up in our laundry room, putting a hole in the wall and destroying the laundry tub. 1 1/2 years old. Any bets on Sears standing by this destruction?
233 - Cindy
Well my Kenmore Elite Washer was working perfectly when I received a notice to call a 1-800# to get a mandagtory upgrade. My best quess was that this was needed due to a poor design. Nervous that my house my catch on fire, if I did not allow them to upgrade, I scheduled the appt. The Sears repairman came and upgraded the software on my washer and guess what happened...yes, now I have all the issues mentioned above. I start the wash cycle and with every load I get the UE error. There is no way to fix the issue. I have called and they now are going to have to schedule anotherf appt to see what can be done. UNBELIEVABLE! You finally get something that works and Sears sends someone to your home to BREAK IT!
234 - trina
My Washer Is Two years & 3 months paid 2900 not happy when it started to hum & not rinse.we took it apart & cleaned it.the pump was plugged with dirt and sand.thought had it fixed.No it just hums.I was at a friends house and noticed he had a Kenmore elite tossed behind a building.they should have a recall on these machines . why are they breaking down faster than a cheaper brand
235 - Mj
My elite is not quite a year old, we have the extended service! It does not make any difference. Sears will not help with my problem, which is the terrible smell that wafts thru my hallway and into my living space. I have to put an extra rinse cycle on it so that it gets all the soap out.(and I am using the proper soap and amount.) on average it takes an hour and a half to wash a load of clothes. That is ridiculous! I thought that huge drum would be fantastic for large loads just to find out that it won't spin a large load out. I hate the machine and so does my husband. We have always bought kenmore but never again AND we are going to go and buy a CHEAPO and put this one one on the curb. I think forty nine years of kenmore deserves a little better service than what we are getting.
236 - Dianne
I was wondering if there is a class action lawsuit concerning this washer? I hate mine!!!