Please don’t waste your money.
In March of 2006 I decided to splurge on a top-of-the-line washer and dryer. I use Consumer Reports regularly and I research anything I’m about to buy months before purchase. When I researched the Kenmore Elite Oasis Washer and Dryer, I read nothing but fantastic reports.…
Article comments
76 - Will
We decided to say good buy to all of our Kenmore Elite products we bought at sears back in late 2007. After paying over 500-700 per year on the Master Service Plan and having the technicians out for one problem or the other 8 times a year or more we have had enough. This dish washer is the worst of the bunch. The convection microwave has had the magnetron replaced twice this year alone and we gave up fixing the light. The fridge keeps breaking the plastic tray doors, light covers, and the plastic latch on the door itself.
We stopped purchasing the plan today and will buy our next products from Home Depot or Lowes which by the way DOES HAVE A PROTECTION PLAN that covers about the same kind of thing sears does. The difference you pay $100 for 4 years of coverage per item. So we are going to buy the plain old simple analog appliances with old fashion dials. No more of this computer crap and plastic parts. If I get a single year of service out of the stuff without having something break I will consider it a blessing. As far as Sears is concerned I will not buy any single appliance again from them.
77 - Ron Keith
I stopped buying from Sears years ago for the very same reason...They will not be responsible for their defective products. Sears has the the worst service policies in the trade. The extended warranty is a scam!!!
78 - mad@sears
the kenmore washer has had a recall for a defective motherboard. mine has been replace three times.my machine is 3 years old and rusting. Sears will not take care of the problem. This machine is trash.dont know have CR got it to rate so good
79 - mad@sears
sears is no longer the company we all knew.the one that offered customer service.i just spoke wtih a manager in the burlington store. askedhim for a company number to call and complain he said the no longer have that option. i wouldsuggest everyone go to home depot or best buy and buy an LG or samsung. do not but whirpool since they are the ones who make kenmore. people should start calling whirpool and askingthem what are they going to do.they make the machines and put the kenmore name on it.whirpool also makes amana,maytag and some others. not unitl they are boycotted will anything change. i for one will NEVER shop at sears again.you canbut everthing they have a home depot
80 - Silas Kain
Ah the good old days. What ever happened to wash boards, laundry tubs or just beating clothes against rocks in a stream? Technology has really taken its toll on our lives.
81 - rdp f u sears
DONT BUY SEARS KENMORE CHINESE CRAP this companyrepresents everything that is wrong with our country.it is run by greedy bastards with the lowest of moral standards. im going down to the river and do a load. F U SEARS
82 - Beth C
I am sorry that many have listed that they have had trouble with their Kenmore elite washer and dryer. We purchased ours last month and I LOVE THEM. They are huge - they clean a lot of clothes and they are very quiet. I was nervous after I read so many negative reports about all washers and dryers - so we did splurge and purchase the 5 year additional warranty from Sears - which was very expensive. I hope I don't have to use it but I thought it was worth buying just for the piece of mind.
I previously had a front load Bosch which I hated. It was tiny (2.1 cu.feet) and shook and make a LOT of noise. When we purchased the Kenmore Elite HE set of washer and dryer we also spent the additional $100 per machine for the "quiet pack" since it was important to us to have the machines not make too much noise since our laundry room is on the first floor. So far, so good.
I work full time and my kids both play travel soccer - so we have a LOT of dirty clothes every night. With my Bosch set my laundry was NEVER completed. Now, I can wash things so quickly and so many at a time that first the first time my family has clean clothes all the time.
Thank you Kenmore!
83 - KEN
My Elite Washer is squeeking even when turned by hand and is off balance.
If Sears spent just 5% of their revenue t revamp their original image ... the Best Store to shop at in the Nation ... everything is stood by by Sears ... they could take off the sub-products off people's hands enmass and mass feed them into the market as seconds via wholesalers ... renamed as refurbs. At same time take 50% back from the manufactures what they have paid for the products in the first place ... VOILA ... recipe for glorious RISE of the PHOENIX!!!
84 - KEN
OR Sears could have contracts to sell back to the manufacturer for half money back and 50% off for the replacement product!!! For ALL products ... so the manufacturer could reassemble with better replacement parts and sell it back to Sears at 1/4 the price as REFURBS!!! HEY Sears, THINK !!! Think!!! THINK!!! For a change DO BUSINESS instead of just EXISTING as a MEDIOCRITY slowly slouhing off into OBLIVION !!!
85 - Will
Hello to all of the unhappy sears customers again. Just thought I would post our status since we decided to stop paying the extortion fee by sears.
1 week after we did not renew the Magnatron in the Microwave went again. This one lasted 3 months. So we pulled it from the wall and went to the dump.
2. Now the Range is issuing an F10 and beeping and getting hot without all of the controls. Have not decided if we are going to the dump with this. Need to research the issue first. But chances are it goes to the dump if the part is over 300 dollars. We going to convert to gas anyway and buying the keep it simple appliances. Only a matter of time before the fridge goes then the washer and dryer......
Do not buy from sears. It will bite you in the butt when your appliance goes.
86 - Connie
I have a Kenmore Elite H3 (made by Whirlpool in Germany) that I purchased almost 6 years ago. It stopped working two weeks ago. When my husband opened up the back and vacuumed out the black dust we discovered that the belt had cut through the plastic tub. I am disgusted by the poor engineering that has gone into these machines and the response by Sears to blame it on the wrong detergent or any other excuse they can come up with. I'm currently trying to decide between a Speed Queen top-loading washer made in the USA in Ripon, Wisconsin (it comes with a 3 year warranty) or a Staber washing machine made in Ohio (more energy efficient). Sears has much to learn about retaining previously loyal customers.
87 - Tina
DH called and said he was thinking of buying the Kenmore Elite washer & dryer set since our 6 yr old dryer just died. After reading these horror stories I told him NO WAY!! I wonder if the new 2009 models will be any better, I don't think so!
88 - lanana
Thanks everyone. I am looking to buy a new washer and dryer. I now have the GE profile series and have had it for 10 years without to much problems and I wash an average of 10 loads a week. So I need one that is dependable. I have Rheumatoid arthritis and am interested in a front load machine but have had my reservations, mainly the cost but also all the extra bells and whistles and thanks to all the comments I believe I will stick to the plain Jane washer. Thanks again.
89 - Violeta
Alexandra I am on the same boat my Kenmore Elite Oasis broke not even a year and SEARS customer service sucks I had spent 5 workings days waiting for tech to come sometimes they show up sometimes not and they don't have a gut to call you they are not coming and if they do show up they can not even fix the machine all they do is ask you to wait every two weeks until they figure out how to fix the machine and all you hear from all these Customer sevices is be patient we understand your frustration.
Whoever said buying warranties is good in a way yes for a technician to come and tell you to wait every 2 weeks because they think all you do is wait for them but they have to compensate the days of waiting because some company they don't pay time off so SEARS should be paying that if you have to spend 3 or 4 times or more waiting for technicians plus the money you spent doing laundry at laundrymat.My machine is payable in a year i have halfway unpaid so I am trying to get a pending on the payment until they fix their "F" machine.
90 - Violeta
I just sent a registered mail to SEARS main office demanding a replacement or refund on my Kenmore Elite Oasis HE topload washer because sears promised a technician to come back on Monday but cancelled it by 8:40 due to their technician called in sick, they make me laugh, my problem is my machine down for more than a month, with all this problem they only got 1 technician????
Shame on them, they even got the nerve to call setting another appointment in another 10 days again.Hurray I am so HAPPY another days off again.F>>>> them all.
91 - Carol
I have the Elite Oasis washer and dryer, purchased just a month over 2 years ago. The washer has had 5 major repairs in 2 years, including the main circuit board replaced twice. It has not been working at all for 3 weeks and for months before that, would not stay in balance, even when empty!!! The washer was over $900, I have purchased 2 extended warranty programs, and this time the technician ordered over $900 worth of parts plus labor, for a $900 machine! The dryer has also had major repairs in 2 years, including a main circuit board replaced, and I am only washing clothes for my husband and myself, so it isn't as if we work the washer to death. The technician didn't show up today and Sears tells me it will be next Friday before they could fit me back into their busy schedule. When I tried to talk to a supervisor in customer service, I was conveniently disconnected twice. Anybody who reads these posts and still chooses to buy a Sears product deserves it. Sears products are expensive garbage and their customer service center and extended warranties are a joke, at our expense. I will never set foot in a Sears store or purchase anything from Sears again. If there is a class action lawsuit against them for the junk they are selling, I would sincerely like to be a part of it. Any brand has got to be better.......
92 - mike megginson
my kenmore elite does not put enought water in the washer. the clothes are not cleaned. the valve has been replaced and another part has been ordered.