In March of 2006 I decided to splurge on a top-of-the-line washer and dryer. I use Consumer Reports regularly and I research anything Iâ€™m about to buy months before purchase. When I researched the Kenmore Elite Oasis Washer and Dryer, I read nothing but fantastic reports.
When I got to Sears, I asked to see the washer and dryer Iâ€™d been salivating over for months. I saw the washer and dryer on a pedestal and I almost fainted. They were actually pretty in addition to being energy efficient! I was even more ecstatic when I saw the Canyon Capacity washer. You could fit an entire sleeping bag in that thing!
In my current washer, I was up to eight loads of laundry per week. My fantasy was that I could cut that down to four loads with this beautiful set. I spent more money than I should have on the washer and dryer. Final cost: $1500. I declined the extended service plan; after all, Consumer Reports says most extended warranties are for suckers. Plus, the Kenmore name was behind them, not to mention the Sears name.
Two months after I was in possession of my luxurious washer and dryer, the washer began beeping and emitting an error code. The code meant nothing to my ownerâ€™s manual or me. I called a technician. He repaired whatever problem it was and wished me well. Five months later, it began displaying a new error code. I called the technician who repaired it without speaking. I should have known something was amiss.
At the thirteen-month mark, one month outside of the manufacturerâ€™s warranty, it began cycling randomly through its water temperature levels. It was like Russian roulette. I never knew which temperature I was going to get. In addition to having several laundry mishaps due to the variable water temperature, the washer began beeping incessantly. I had to add a second door to the laundry area so I could simultaneously sleep and wash a load of clothes.
I called Sears and received the proverbial runaround. I was encouraged to buy the $129 extended service plan. I refused on principle because I had purchased the top-of-the-line model and did not expect further problems. Sears said it couldnâ€™t help me unless I paid the $95 service call. I told them to forget it; Iâ€™d live with the beeping and the crazy water temperature.
I did not know the beeping was about to herald a worse problem. The washer actually refused to wash my clothes. I looked on line and discovered thousands of people having the exact same problem with these washers. The FixYa guy indicated that we all needed a new Interface Relay and that a technician would have to come out.