Not to make myself out as a saint, but I have had numerous jobs as a minimum wage employee, or “pee-on,” if you will, and I have always greeted customers with a smile. My philosophy is that even if my job sucks, it won’t get any better by being rude to people. In other words, I say make the best of it. You never know, it might come right back to you.
A few years ago, I was working the drive-thru window at Taco Bueno. Believe me, that job can definitely bore the crap at out of you if you let it. However, I refused to become another fast food drone. Instead, I put on a huge grin and forced myself to be genuinely friendly to every car that drove through. A girl and I even came up with a game. Whenever someone pulled up, we would use the word “bueno” as many times as we could while taking their order. The goal was to be as serious as possible. Our game not only entertained us, but the customers as well.
My efforts were rewarded one day when a girl pulled up and after having received her food, she handed me something. As I went to reach for it, she grabbed my hand and said, “This is for you and only you.” I looked and saw a twenty dollar bill in my hand. She smiled and drove away.
Friendliness not only increases the chance of getting tips, but it, along with an upbeat attitude, just makes everything go so much smoother. Try being grumpy or uncooperative when someone looks you in the eye and gives you a genuine smile. Maybe it’s the Southern gal in me, but I think that employees could stand to learn a little something about people skills and the power of a friendly face. It may surprise you how big of a difference it makes.