Dr. Smith's Prescription for Holiday Stress

(Editor's note - This post also appeared at Medpundit)

Yesterday, I was cruelly reminded of just why it is that so many people hate the holidays. Usually, I steer clear of malls this time of year. It's not that I dislike Christmas, it's just that I'm not much for crowds. But yesterday, I had a quick errand to run - just a trip in and out of one department store to buy gift certificates for the office staff. I thought it would be so quick that I decided to do it after picking up my daughter from a birthday party. So, seven year old in tow, I whisked into the store. Everything started out great - easy parking, daughter subdued and well-behaved. But then, I encountered THE SALE.

There, just a few feet from the sales counter which was my destination, sat lovely holiday china with delicate green holly leaves and red holly berries in a very tasteful design. Now, holiday china is something that I've always wanted to own, but never felt worth the price. This holiday china had a sign next to it proclaiming 60% off. I quickly did the math. At that discount, I could buy enough plates for a family dinner at just a little above the usual cost of one set of plates. Suddenly, they were worth the price.

With my daughter's help, I took the plates to the sales counter. No line. Sales person available. What a great day. I purchased the nine gift certificates for the office staff and the holiday china, and was feeling pretty good until I looked at the receipt. The computer hadn't registered the sale.

What happened next can only be described as the epitomy of holiday hell. The sales clerk was very gracious about the mistake, but the cash-register/computer refused to admit any error. It refused her every attempt to correct it, and no one could come to her aid. Meanwhile, more customers were coming to the counter, and growing more and more impatient by the moment. Before my eyes, my daughter transformed from a polite, well-behaved little girl to a whirling, eye-rubbing human tornado, to a jelly-like life form that suddenly had no skeletal system to support her. Her energy and patience depleted, she unfortunately still had the strength to reach up to my watch, announce the minutes that had passed, and ask in her most pitiful voice, "Why is it taking sooooooo loooooong?," which only served to further agitate the very cranky and very vocal lady next to me. I could see the tension increase in the poor clerk's neck muscles with each passing minute. In desperation, I tried to cancel the purchase, but the cash-register/computer wouldn't allow it. Finally, just as my daughter announced that forty-five minutes had passed, and just when I thought the lady next to me was going to kill us all, the clerk announced success, but at what a price. She handed me the receipt, her hands shaking, her eyes brimming with tears. There was a long line at the counter now, and somehow I knew that her evening was only just beginning. God help those who work in sales, and God help the rest of us who make their lives miserable.

Article Author: Sydney Smith

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