The thread of honesty and trust running through the actions of each team member was the foundation for service in this situation. Although this team was not set up for anything other than customer service, health also thrives on these same qualities.
According to Dr. Andrew Weil in Spontaneous Happiness, these same elements of goodness, gratitude, happiness, joy, and satisfaction are very important to the health of individuals.
This story is interesting to me, not because I have been searching for ways to reach customer service goals, but because I have been identifying characteristics that are health giving. In one act, the housekeeping staff member provided an example of what Moses was talking about in the 10 Commandments, Jesus with the Beatitudes, and Mary Baker Eddy when she described man as being a reflection of God as Truth, Principle, and Love.
The shopping center team goals clearly accomplished the external values in this example of providing a shopping center where people cared. Yet it was the intrinsic values of satisfaction, honesty, and trust that activated the thread of those internal values of the individual. Dr. Weil comments, “the scientific evidence of the positive effects on health from feelings of satisfaction and expressions of gratitude is really stunning.”