None of this is rocket science, and could in fact be dismissed as common sense if it weren't for the fact that so many of the senseless acts of email they describe are so common in the real world.
The companion website at ThinkBeforeYouSend continues the tips and expands the conversation to let readers share their email horror stories.
With an abundance of information already out there on email etiquette, Send is saved by its humour, breadth and efficiency, and the reputation of the authors. Before ISPs give their customers an email address, before companies give their employees an email account, they should first give Send to spare a lot of pain and aggravation to senders and receivers alike.
For more information and to listen to an audio clip, visit the Random House Canada site.
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