The Language of Caring Guide for Physicians: Communication Essentials for Patient-Centered Care by Wendy Leebov, EdD, and Carla Rotering MD is an excellent reference book for patients and physicians. The presentation covers professional practice communications, collaboration, effective introductions, empathy, effective communications, engaging family members and conversations directed to what must be done or even what can be done.
The authors mention specific things physicians must do to engage their patients. These things include focus, receptive posture/body language, eye contact, listening to the patient, resisting interruptions from phone calls and confirming understandings with the patient.
Leebov and Rotering also describe specific behaviors doctors should avoid with both patients and colleagues. These actions include a refusal to answer questions, not returning phone calls or letters, impatience with questions, finger pointing, folding arms or creating inflexible barriers to requests for more help or information.
The presentation has many checklists which remind physicians to appreciate everyone involved in the patient care. In addition, physicians should ask for what they need in a clear, concise and caring way. Conversations should concentrate on building relationships rather than processing case loads too quickly.
The authors find that physicians are lacking empathy when they interrupt a patient’s conversation, challenge the patient’s feelings about pain or discomfort, reassure the patient in a patronizing manner, tell the patient what they ought to feel or turn attention away from the patient to some other matter or unrelated issue.
The Language of Caring is an important resource for doctors, their patients and medical institutions of every kind. The presentation provides detailed explanations of the classic errors physicians make with their patients, colleagues and family members of the patient.
This guide is also an important tool for raising the skill level of a plethora of specialties practicing within close proximity, as well as interdependent examinations of patients where successor physicians rely on the work of earlier team members. The guide provides ample examples of just what constitutes patient-centered care and what doesn’t.Powered by Sidelines