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Book Review: The Language of Caring Guide for Physicians: Communication Essentials by Wendy Leebov, EdD, and Carla Rotering MD

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The Language of Caring Guide for Physicians: Communication Essentials for Patient-Centered Care by Wendy Leebov, EdD, and Carla Rotering MD is an excellent reference book for patients and physicians. The presentation covers professional practice communications, collaboration, effective introductions, empathy, effective communications, engaging family members and conversations directed to what must be done or even what can be done.

The authors mention specific things physicians must do to engage their patients. These things include focus, receptive posture/body language, eye contact, listening to the patient, resisting interruptions from phone calls and confirming understandings with the patient.

Leebov and Rotering also describe specific behaviors doctors should avoid with both patients and colleagues. These actions include a refusal to answer questions, not returning phone calls or letters, impatience with questions, finger pointing, folding arms or creating inflexible barriers to requests for more help or information.

The presentation has many checklists which remind physicians to appreciate everyone involved in the patient care. In addition, physicians should ask for what they need in a clear, concise and caring way. Conversations should concentrate on building relationships rather than processing case loads too quickly.

The authors find that physicians are lacking empathy when they interrupt a patient’s conversation, challenge the patient’s feelings about pain or discomfort, reassure the patient in a patronizing manner, tell the patient what they ought to feel or turn attention away from the patient to some other matter or unrelated issue.

The Language of Caring is an important resource for doctors, their patients and medical institutions of every kind. The presentation provides detailed explanations of the classic errors physicians make with their patients, colleagues and family members of the patient.

This guide is also an important tool for raising the skill level of a plethora of specialties practicing within close proximity, as well as interdependent examinations of patients where successor physicians rely on the work of earlier team members. The guide provides ample examples of just what constitutes patient-centered care and what doesn’t.

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About Dr Joseph S Maresca

I've taught approx. 34 sections of collegiate courses including computer applications, college algebra, collegiate statistics, law, accounting, finance and economics. The experience includes service as a Board Director on the CPA Journal and Editor of the CPA Candidates Inc. Newsletter. In college, I worked as a statistics lab assistant. Manhattan College awarded a BS in an allied area of operations research. The program included courses in calculus, ordinary differential equations, probability, statistical inference, linear algebra , the more advanced operations research, price analysis and econometrics. Membership in the Delta Mu Delta National Honor Society was granted together with the degree. My experience includes both private account and industry. In addition, I've worked extensively in the Examinations Division of the AICPA from time to time. Recently, I passed the Engineering in Training Exam which consisted of 9 hours of examination in chemistry, physics, calculus, differential equations, linear algebra, probability/ statistics, fluids, electronics, materials science/structure of matter, mechanics, statics, thermodynamics, computer science, dynamics and a host of minor subject areas like engineering economics. A very small percentage of engineers actually take and pass the EIT exam. The number has hovered at circa 5%. Several decades ago, I passed the CPA examination and obtained another license in Computer Information Systems Auditing. A CISA must have knowledge in the areas of data center review, systems applications, the operating system of the computer, disaster recovery, contingency planning, developmental systems, the standards which govern facility reviews and a host of other areas. An MBA in Accounting with an Advanced Professional Certificate in Computer Applications/ Information Systems , an Advanced Professional Certificate in Finance and an Advanced Professional Certificate in Organizational Design were earned at New York University-Graduate School of Business (Stern ). In December of 2005, an earned PhD in Accounting was granted by the Ross College. The program entrance requires a previous Masters Degree for admittance together with a host of other criteria. The REGISTRAR of Ross College contact is: Tel . US 202-318-4454 FAX [records for Dr. Joseph S. Maresca Box 646 Bronxville NY 10708-3602] The clinical experience included the teaching of approximately 34 sections of college accounting, economics, statistics, college algebra, law, thesis project coursework and the professional grading of approx. 50,000 CPA examination essays with the American Institute of Certified Public Accountants. Additionally, membership is held in the Sigma Beta Delta International Honor Society chartered in 1994. Significant writings include over 10 copyrights in the name of the author (Joseph S. Maresca) and a patent in the earthquake sciences.