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Author Archives: Hani Masgidi

CRM Business Plan

A CRM business plan is a document summarizing how a business owner, customer relationship management manager, or business intends to organize and manage the customer relationship management strategy within the organization. This document describes an organization's current status and plans for the future from a customer relationship management perspective. It generally starts with a clear situation analysis, and goes on ... Read More »

customer satisfaction

Customer satisfaction is an unclear and theoretical concept. The actual state of customer satisfaction will vary from person to person and on the product or service. Customer satisfaction, as a business term, is the measure of how products or services supplied by a company meet or exceed customer expectation. The latest statistics show that satisfied customers tell five other people ... Read More »

crm definition

Crm definition (or customer relationship management definition) is the business strategy that is organized around customer segmentation, customer satisfying behaviors, implementation of customer centric processes and understanding the full-range of the customer relationship. This business strategy focuses on optimizing profitability, market positioning, revenue building and customer satisfaction. The main benefits of any customer relationship management strategy include more informed decision ... Read More »

Your New Business: Writing a Business Plan

Your business plan is for you. Here are the basics of what you need to know about creating a business plan. Read More »

customer care

Customer care is known as the structured, planned procedures and processes by which organizations and businesses deliver their services and products in a way that enable the customers to approach them in the most effective, practical, cost effective, satisfying and pleasurable manner possible. Customer care trainings make all the difference in any business, it is important in all businesses to ... Read More »

call center training

Call center training is the most crucial part to make the experience of your caller rewarding and to get repeat sales. Otherwise, you will not get a second chance to create your first impression.   The key areas which need strenuous training are product knowledge, technology and speaking soft with skill. Soft skills training, service training, sales training and coach ... Read More »

Customer relationship management

CRM, or Customer Relationship Management, is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer loyalty. True CRM brings together information from all data sources within an organization, and where appropriate, from outside the organization, to give one, holistic view of each customer in real time. This allows customer facing employees in such areas as ... Read More »

call center management

Call center management is known as the art of increasing new customer acquisition, current customer retention, rising average customer value, growing customer satisfaction and managing customers’ enquiries effectively.   By delivering great inbound or outbound call center experience, good call center management enables the customers to interact with the business by any media that they choose. Collecting, managing and using ... Read More »

Call Center

Call center is defined as a place where consumers are served through the reception of a large volume of inquiries, or through the calling out or transmission of sales, depending on the function of the call center in question.Call Center is a genetic or umbrella term that refers to Reservation Centers, Help Desks, Telemarketing Centers or Customer Service Centers, regardless ... Read More »