Middleton, a divorce arbitrator who describes himself as a “middle-of-the-road guy, most of the time, for the most part,” ultimately gave the policy a mild endorsement: “You can’t please all the people all the time. So some of the people will be upset part of the time. Which means some of the people will be happy most of the time. I guess you can’t get much better than that.”

Nevertheless, a small segment of Waits fans are very angry with the policy, coupled with the high demand for tickets for a very limited number of shows. “The only way to ensure true fans get a chance at tickets is to sell them at the venue’s box office, where those without wives, jobs, children, or other societal responsibilities can sleep outside for days subsisting only on beef jerky and Swordfishtrombones to snag the first tickets,” said Justin Bukeler of Columbus, Ohio.

Other fans are upset that a credit card is required to purchase tickets. “Some of us have made a conscious decision, assisted by several aggressive and unrelenting credit agencies, one foreclosed home, a giant Samoan loan shark nicknamed "Stumpy," and two separate stints at bankruptcy, to live the aimless, rootless, drunken, quasi-romantic bohemian lifestyle that Tom abandoned sometime in the 1980s,” said performance artist Josh Brokeman. “I only carry cash. I’m very disappointed people like me won’t have the opportunity to con unsuspecting people by selling them magazines for the homeless in order to buy a ticket with their cold, hard, stolen cash.”

With tickets for some shows selling out in a matter of minutes, such as in Phoenix and Columbus, some fans won’t be seeing their musical hero in concert this time around. These fans feel there is a simple solution to this problem: “If Waits really cared about his fans, he’d tour like a beaten one-eyed dog, play 25,000-seat venues in the same city for a week at a time, and reserve a seat each night just for me,” Brokeman offered.

“I’m very disappointed in Mr. Waits,” Brokeman lamented. “I can’t get a ticket and I also don’t have the opportunity to be exploited by scalpers by paying thousands of dollars for one. Is that looking out for your fans’ best interests? I don’t think so. Thanks a lot, Tom.”