Dear #1 Nut Job,

I do thank you for your lengthy reply. I would like to have the name of your supervisor and a contact number for him or her.

You indicated that I had high "emotion" and might not "hear you" as a result. I am totally devoid of emotion on this. I ordered a product. Your site indicated it had not been shipped more than 20 days after the order was placed. That is not the kind of place with whom I do business. No emotion. No problem. I deserved an apology. I would get it from a place with better customer service. And, FYI, I'm a psychologist. I hardly need someone like you talking to me about my emotion (or lack thereof). [ok, so sometimes I'm an ass]

Sincerely,

A.J.

----- Original Message -----
From: #1 Nut Job
To: Alexandria Jackson
Sent: Thursday, December 18, 2003 10:47 PM
Subject: Re: order # 18119

I would give you a supervisor but I think I could better help you.

You see I have owned this firm for 24 years. Like you my wife works in psychology. She is a certified registered nurse who has a private counseling practice after retiring from many years in the hospital setting.

For some reason you still pursue an apology. You professionally certainly must know that older males never want to apologize. My wife knows this. Just a male-female thing I guess. [spare me the Mars-Venus spiel]

But overlook this and you will find our customer service is tops. Where else can you get an owner of a firm at 8pm in his office responding to you? [somewhere in SaneWorld?]

I care deeply about this firm. I care even more deeply about our customers. We have many customers and we know that the vast majority return over and over again because we give them great service, terrific product, and usually a good experience. On top of that they know they can reach me anytime and this is important. Kind of like a guarantee.

Yours was the exception in how we processed the order and I have certainly talked it over with Alicia who did not handle it well. [Gentlemen, when in doubt, blame your wives]

After thinking it over I will make an exception and offer you my apology and hand in a symbol of a peace gesture. I hope you will accept....[what, exactly, is in the hand?]

If we could just get beyond this confronting issue and on to eating the wonderful goodies - it would be best for both of us.

Hope this is a better explanation of what I feel is just.