http://blogcritics.org/ A sinister cabal of superior bloggers on music, books, film, popular culture, politics, and technology - updated continuously. en Copyright 2005-2007 by the authors Sat, 15 Dec 2007 19:10:19 EST http://backend.userland.com/rss Blogcritics.org custom software http://blogcritics.org/archives/2007/12/14/171736.php#comment-680457 Great article! I imagined hearing one large collective sigh reading this as hundreds of us sympathized in harmony. It's truly abhorrent the "customer" service we receive or don't these days! My latest adventure was with Cox Communications after moving into a new residence and transferring my cable service, it is abruptly stopped (months later and after payments paid promptly), only to learn that the former tenant cancelled my service. Try explaining to customer service that you exist when they say you don't live there. 680457@blogcritics.org Sat, 15 Dec 2007 19:10:19 EST http://blogcritics.org/archives/2007/12/14/171736.php#comment-680442 I don't know how many times I've said, "Unless you're an asshole, you don't get good customer service." I actually had someone refuse to give me her name and REFUSE to give me her supervisor's name. Once Better Business Bureau got involved, everyone in customer service was so very pleased to assist me with whatever I might need. It's terrible that just being nice and explaining the problem/miscommunication gets you nothing...you really have to be a bigger jerk (and knowledge of law doesn't hurt) to get true customer service. And the sad part is, I'm incredibly loyal to people/stores that are kind to me or who really try to help. And I write good feedback just as often as I write scathing reviews. Trouble is, the latter happens much more often. 680442@blogcritics.org Sat, 15 Dec 2007 17:40:18 EST http://blogcritics.org/archives/2007/12/14/171736.php#comment-680389 Ah Sibin, I <a href=http://blogcritics.org/archives/2006/11/06/190814.php>feel your pain</a>. 680389@blogcritics.org Sat, 15 Dec 2007 13:49:03 EST