NEWS

The Outsourcing Rush: Is It In The 'Manic' Phase?

Written by Daniel M. Harrison
Published March 12, 2006

Is it just me, or is the heat starting to go to everyone's head south of the equator?

In his bestseller The Power of Unfair Advantage, John Nesheim illustrates the boom-bust cycle of market phenomena as a "wave" consisting of six stages: displacement, euphoria, overtrading, mania, financial stress and finally, revulsion (during which no one gets funded). It's a good model, and one that those of us who experienced the tech bubble five years ago (who didn't?) will identify with. And before that, those that were invested in China in the late nineties will recognise. And if you were active at the time of the market crashes of the late eighties and even 1929, you'll recognise the stages of Nesheim's "wave model" too.

Those are just a few examples, so what is it about the nature of waves that keeps them coming back time and time again, only to eventually suck in a zealous camaraderie of supposedly informed market participants? Usually the problem in identifying an overly bullish market is in the fact that it takes on a form we don't recognise, so it's harder to see coming. But if there's a fairly standard pattern, shouldn't it be obvious?

I'm not sure about everyone else, but almost monthly on the front covers of the Business Monthly and daily in the financial presses at the moment I read more amazing news about the development of outsourcing to all these cheap, far-flung locations and how it is saving Western companies millions/billions of dollars a year on such 'overpriced' organizational components as IT and customer service at the same time as providing an entire platform/solution for economic development for these poor economies. In fact, one would be forgiven for thinking that some Western companies are contemplating 'outsourcing' the entire organization altogether (actually I think I saw something on that too) and that such reputable enterprises as AT&T and Bell Canada might soon re-brand as IT&T and Bell India.

Has everyone forgotten the days only half a decade ago when every company was going to become 'virtual' overnight and the internet was going to totally replace physical reality with such ground-breaking concepts as Pets.com (virtual pets and pet food!), Bamboo.com (virtual real estate agents!) and infamously ... Worldcom. (What was it exactly that they were going to do again other than make more millionaires than any other company around?)

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The Outsourcing Rush: Is It In The 'Manic' Phase?
Published: March 12, 2006
Type: News
Section: Culture
Filed Under: Culture: Society, Culture: Business and Economics, Politics: U.S., Politics: International
Part of a feature: Biz Tech Watch
Writer: Daniel M. Harrison
Daniel M. Harrison's BC Writer page
Daniel M. Harrison's personal site
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Comments

#1 — March 12, 2006 @ 14:22PM — Mark Schannon [URL]

Daniel,

Fascinating piece. (Minor nit: you say at stages 4 & 5, psychological weirdness starts to creep in. Shouldn't that be 3, 4, and maybe 5?)

More important, I'm still considering your comparison of the irrational exuberance that periodically distorts fiancial markets with the outsourcing craze going on. No one could disagree that the quality of customer and technical support has gone down, but I'd would like to hear a more detailed explanation of how the two are similar.

In the case of investors, it's a relatively simple case of too much money chasing over-valued commodities. The outsourcing case seems much more complex and yet, in the long run, easier for companies to handle and less financially disasterous. There's something compelling about your comparison, but I may be missing a point.

FYI, if you haven't read them, I'd recommend doing a Google search on Daniel Kahneman, psychologist at Princeton and Vernon Smith, an economist at George Mason, the co-winners of the 2002 Nobel Prize in Economis. Their fundamental thesis is standing economics on its head--that the notion of the rational investor is a myth.

They also address your question about why people tend to forget past disasters. According to them and a number of other scientists, we actually distort memories to fit our current needs. As Kahneman says, our memory is a fickle friend.

All in all, excellent and thought-provoking piece. Thanks.

In Jamesons Veritas

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