Representatives' names are probably supposed to be confidential, but several are exposed in this way.

The correspondence follows:

From Uriel to Sympatico

Greetings. I deleted my <tomrsn@sympatico.ca> address today. But messages sent to it are not bounced back.

I found this because I did not receive a bounce back to my <uw@urielw.com> address, as I should have because of the message shown below (sent 1:45 PM).

Please advise!

Thanks,

Uriel
[customer ID]

----- Original Message -----
From: "Uriel Wittenberg" <uw@urielw.com>
To: <tomrsn@sympatico.ca>
Sent: Friday, May 13, 2005 1:45 PM
Subject: hi

From Sympatico to Uriel

Hello Mr. Wittenberg,

You have reached Bell Internet Services, my name is Luke and I appreciate the opportunity to respond.

You can not change the parent email account. Therefore even if you remove it from Outlook Express it is still a valide email account in ourfiles.

Do not hesitate to contact us again.

NetAssistant* is a free service that delivers leading edge, diagnostic and repair tools directly to your desktop. The program will detect and fix problems on your computer related to your Internet connection, e-mail or Web browser. You can also chat with a live Sympatico representative 24/7 via NetAssistant.

Download NetAssistant today at:

http://download.sympatico.ca/netassistant/netassistant.exe

Thank you for choosing Bell and have a nice day.

Regards,

Luke
Electronic Customer Care
Sympatico Member Services

=====
We hope that you were satisfied with the service that you have received via e-mail. In an on-going effort to provide the best possible Customer service, we invite you to take our Member Satisfaction Survey. We are continuously looking at ways to improve our service and we would appreciate your comments and feedback.

http://eccsurvey.sympatico.ca/

======
Save yourself time and visit our Internet Tips, Technical Support and Account & Billing pages to see if we already have a solution to your problem.

http://service.sympatico.ca/

From Uriel to Sympatico

You have misunderstood the problem.

I did not attempt to change the parent email account.

The main email address is [an address different from tomrsn@sympatico.ca].

I deleted an extra email address I'd added to my account:
<tomrsn@sympatico.ca>

From Sympatico to Uriel

Hello Uriel Wittenberg,

You have reached Bell Internet Services, my name is Michel and I appreciate the opportunity to respond.

*****RRC:etimoreinfo,LID:mlacroix*****

Your message does not contain the information we need to efficiently troubleshoot. To help you remedy this issue, please try to answer as many questions below as possible:

- What email program are you using?
- What is the exact problem you are having?
- What operating system are you using? (Windows 98/ME/2000/NT/XP, Mac
which OS version?)
- Is your computer connected to a network or through a router?
- Is your computer running firewall or anti-virus software?