http://blogcritics.org/ A sinister cabal of superior bloggers on music, books, film, popular culture, politics, and technology - updated continuously. en Copyright 2005-2007 by the authors Sun, 21 Sep 2008 15:42:07 EDT http://backend.userland.com/rss Blogcritics.org custom software http://blogcritics.org/archives/2005/03/11/122020.php#comment-750591 Wow, It's hard to believe some people here are talking about the Gamefly I know. *Laughs* I've been a member since shortly after Gamefly went into business, and I have had very, very few problems. My only problem has been that, over my membership years, two games vanished into the ether. Gamefly responded promptly and courteously, and I've never had a problem. Hopefully that doesn't change if a 3rd game decides to vanish. I live in Tucson, Arizona and it takes, on average, 3 days for games to get here. Oddly, it seems to take 5 - 7 to get back. I especially love Gamefly since I always get the new games I want. No worries about not getting to the local Blockbuster fast enough. 750591@blogcritics.org Sun, 21 Sep 2008 15:42:07 EDT http://blogcritics.org/archives/2005/03/11/122020.php#comment-742567 On the 15th, I tried to reopen my old Gamefly account, but Gamefly rejected my credit card saying that the address was wrong. I checked it and rechecked it several times, then finally sent off an email through their "contact us" tab about the issue. It's the 27th I still have yet to hear back from them. I thought that perhaps it was a problem with my bank having my information wrong perhaps, so I went online to my bank account. Lo and behold, what do I see? A charge for exactly $20.00 from Gamefly. This made me want to check the Gamefly website to see if my account was active, but it wasn't. I've sent off two more emails and called the customer service line, which I had to google for, since it doesn't show up on their site. I got a recording, saying that their phone support was open from 9AM to 1PM and that they did not accept viocemail. So for all of you out there frustrated Gamefly customers, I went to the Better Business Bureau and found the phone number for their corporate office: (310) 664-6400. Julie Stautzenbach is listed as the Senior Customer Service Manager, so I'm sure Ms Stautzenbach will appreciate the feedback on how her department is doing. 742567@blogcritics.org Wed, 27 Aug 2008 17:15:18 EDT http://blogcritics.org/archives/2005/03/11/122020.php#comment-703046 Gamefly is truly a rip off~!! The Customer Service is the worst ever, aggressive, offensive response. They will pin you for the game they miss-shipped or lost. They have a extremely weak distribution structure compare with Netflix. Truly sad company to do business with. Do Not even try it unless you got money & precious time to waste. 703046@blogcritics.org Mon, 17 Mar 2008 02:56:46 EDT http://blogcritics.org/archives/2005/03/11/122020.php#comment-693626 I got gamefly on a whim, free trial and all. I live in Cleveland, OH and my shipping center is in Pittsburgh, PA. Thats a 1 day max postal trip. So for some reason every time I send a game back it takes them 7-8 days to get it. Of course I get the game that they send to me in 2-3 days. It is pure BullSh*t that they pull to rip you off $24 dollars a month and you cant even get more than 2-3 games the whole time?? 693626@blogcritics.org Wed, 6 Feb 2008 21:34:53 EST http://blogcritics.org/archives/2005/03/11/122020.php#comment-691774 Yo, #30 - Bon... guess what? Your con is part of the reason honest people get screwed. You are the problem and ruin it for everyone else because you have this sense of entitlement and think it's okay to steal with absolutely no thought to how that might actually impact anyone but yourself. I hope someone breaks into your house and robs you blind. From the sound of it, you've got it coming. And if they haven't yet they will. If there's one thing in life I've learned you can count on it's karma. People like you always get what's coming to them and those of us who've been negatively impacted by people like you get to sit back and enjoy watching you fall on your face. I hope your stolen crap is worth it. 691774@blogcritics.org Wed, 30 Jan 2008 14:41:28 EST http://blogcritics.org/archives/2005/03/11/122020.php#comment-688729 JUST SCAM GAMEFLY YOU CAN GET 3 FREE GAMES TELL THEM THEY WERE LOST ALSO SOME PREPAID CREDIT CARDS WILL WORK LET THEM CHARGE THE CARD ALL THEY WANT 4 GAMES FOR $20.00 NOT A BAD DEAL 688729@blogcritics.org Fri, 18 Jan 2008 16:36:50 EST http://blogcritics.org/archives/2005/03/11/122020.php#comment-686152 So wierd to read some of these complaints. I have NOT had one problelm with Gamefly. Been a member for 2 years, I also have the 2 out at a time membership and love it. I've never had 1 lost game or any issue whatsoever. Gamefly is no scam, they have been around longer than any other rental site! I got Call of Duty 4 in the mail, played it and really liked it. Went to Gamefly's site clicked "I want to keep this game" and it was mine for $40! They send me the manual and box. What a sweet service, how could you not like it?! I get a game in about 2-3 days after they mail it. It takes about the same time till they recieve it, but it usually shows up earlier because of Fast Return w/ my post office. Read rumors of a 3rd dist. center opening in Tampa soon too. Have a little patience and I'm sure they work out whatever happened to your account. "Unhappy Gamefly Customer", your experience sounds like a freak incident, Gamefly is legit and is a great company. 686152@blogcritics.org Tue, 8 Jan 2008 11:12:56 EST http://blogcritics.org/archives/2005/03/11/122020.php#comment-685083 I am also extremely disappointed with GameFly. My GameQ contains 30 games and my membership is for 2 games out at a time, but 90% of the time only one game appears in my "Games I have out". I have had several games go missing. The shipping times are outrageous. The customer service sucks, no one answers my questions, except for the auto-replies which never answer any of my questions. Bottom line: this company is a scam, i wouldn't be wasting my time writing this if i didn't feel so strongly about it. Also, I was able to track down a phone number to reach them, even though they didn't post it on their own site: 888-986-6400. 685083@blogcritics.org Fri, 4 Jan 2008 15:12:39 EST http://blogcritics.org/archives/2005/03/11/122020.php#comment-641954 Man give them a chance. Most of these posts are really out dated. I've been a member for almost two years and have had a few downer experiences that had me pissed but they cleared them up. and this year it's been smooth. Great website and features. Largest selection, support of consoles (I have three, use two mostly though) and, regardless of the above, turnaround time and game availability are fine. you have to keep in mind that with any service like this, there's going to be some variance. It's part of the bargain. but really, to me, it's a small consideration compared to other benefits. Their second distribution center helped out a lot. It started up in Mayish '07, so any comments before or around that time period need to be taken with a grain of salt. They also have two more in the works if you believe joystiq. My turnaround since then has been 3-4 days with some variability. New 360 releases can be a little hard to get sometimes but then some stuff is gonna be hard to get a hold of in any case i think. bioshock shipped almost immediately. and once you learn the system, it's not an issue, particularly when you're going through 2-3 games a month for a third of one game new. but the reasons i like them most: 1. being able to try games i wouldn't have bought (and really liking some of them) 2. returning stuff I don't 3. buying what i really like from them after trying it out. They sell their games at a sizable discount off retail. If you have a little patience and keep on top of your queue, you can't go wrong. 641954@blogcritics.org Wed, 17 Oct 2007 22:20:54 EDT http://blogcritics.org/archives/2005/03/11/122020.php#comment-641835 man, all these comments im reading bout gamefly's getting me scared, i just sign up for the 10 day trial and i hope i don't get screwed like u guys. but i think i have a good strategy, when my game arrives (probably in like 5 days if all these comments are true), play for like a day or 2, then cancel my account giving me seven extra days to return the game 641835@blogcritics.org Wed, 17 Oct 2007 15:02:48 EDT http://blogcritics.org/archives/2005/03/11/122020.php#comment-599248 I was a memebr of Gamelfy for 5 months and was only able to rent 3 games do to the long turn around time. At first the had the incorrect address on my account for shippin, but the correct billing adress, at least is shows their priorities. After two "lost games" and several e-mails and phone calls they now have the correct adress. Games still take 7-14 days to reach me. After this I decided to cancel my membership. I asked my wife to mail the game back as I was out of town on business. Sadly she returned the incorrect game. I contacted Gamefly the very next day via e-mail requesting a return of my game, and I would use the mailer to reutrn theirs. Seems simple enough. Their responce was less then thrilling. They stated they could not guarntee they would find my game. (Just look in the nevelpoe I mailed you!!) But would send an empty mailer so I could return theirs. A week later I have not received the mailer and they charged my accont for their game. So basically I have been charged $32 to lose a game I like and keep a game I never liked. The game is for sale on their site for $16, so why charge me $32 anyway. I am still pending responce, but the local news will have me interviewing on it later next week. So lets take down this shady business. 599248@blogcritics.org Thu, 7 Jun 2007 09:55:32 EDT