Blogcritics Comments on Anti-Trending and Other Trends for 2005

Comment by Anita Campbell

Wed, 22 Dec 2004 08:38:19 EST

It's terrific to hear all the comments about great service and customer loyalty. Sometimes that's the only advantage small businesses can offer over larger companies. Usually the big guys have greater sourcing power, and therefore can offer cheaper prices. Small businesses can offer the personal touch. - Anita

Comment by Tom

Wed, 22 Dec 2004 07:39:38 EST

Very interesting, especially about loyalty. Loyalty is not dead. I am very conscience of how I am treated at a store. If I am treated well, I will go out of my way to see they succeed. A local jewelry store does such nice work, and treated me so fairly and with a personal touch, I sent people his way. Loyalty is not dead indeed.

Comment by Eric Berlin

Wed, 22 Dec 2004 03:17:49 EST

I couldn't agree more: consumers are desperate for good service, especially in a world of massive corporations and customer service outsourcing. Provide me with good service, and, stunned, I'll tell everyone who will listen to me blather about it. Very cool outlook on trends-on-the-make. It seems as though several trends on the horizon for years (boomers aging, convergence, huge numbers shopping online and using technology) are finally seeing fruition. Eric Berlin Dumpster Bust: Miracles from Mind Trash http://dumpsterbust.blogspot.com

Comment by spiderleaf

Wed, 22 Dec 2004 01:16:32 EST

I absolutely agree Loyalty is not dead. In fact, I continue to see examples of companies doing loyalty right and consumers responding with their dollars. Do it wrong though and you will be punished... email marketing is one of the ways companies can either soar or burn with loyalty... do you have my permission or are you spamming me?