http://blogcritics.org/ A sinister cabal of superior bloggers on music, books, film, popular culture, politics, and technology - updated continuously. en Copyright 2005-2007 by the authors Tue, 10 Jun 2008 22:21:06 EDT http://backend.userland.com/rss Blogcritics.org custom software http://blogcritics.org/archives/2004/06/20/190807.php#comment-725610 Stubhub is a shady operation run by crooks -- beware, as both a buyer AND a seller. They charge commission to BOTH the buyer AND the seller, which is ok since they disclose it, I guess. But they provide incorrect information to both buyers and sellers and then punish them for the incorrect information provided by Stubhub. Their "customer service" is a joke -- they don't even read emails, they just provide "canned" responses that are automatically generated based on certain keywords. There are better ways to sell and buy tickets. Using eBay and PayPal is much better -- both sides are protected and are not forced through the evil empire that is Stubhub. 725610@blogcritics.org Tue, 10 Jun 2008 22:21:06 EDT http://blogcritics.org/archives/2004/06/20/190807.php#comment-626548 I recently purchased tickets for the Colt's season opener. On StubHub.com, I was assured that if my seats were obstructed view, it would say so in the listing description. I bought my seats on StubHub.com and when I received the tickets, I called the Colts ticket office to ensure the tickets were authentic. They confirmed the tickets were authentic but also added that the tickets were obstructed view. I called StubHub and they asked me if the tickets said obstructed view on them. I told them no, and StubHub reply was "well it's not our fault then." and left me with obstructed view tickets. I repeat 'nowhere" in the listing did it say my tickets were obstructed view. StubHub refuses to work with me, even though, in my mind I was sold fraudelent tickets according to their Fan Protection policy. If anyone could offer advice, I would certainly appreciate it! 626548@blogcritics.org Wed, 29 Aug 2007 21:45:21 EDT http://blogcritics.org/archives/2004/06/20/190807.php#comment-623019 In response to the most recent comment published on August 8, 2007 @ 13:34PM, I was really sorry to hear about your recent experience with StubHub. We never want our buyers to be unsatisfied with their experiences with StubHub. I do certainly apologize for the long wait time you experienced and for the fact that the seller no longer had the original tickets. I would definitely like to be able to speak with you regarding your experience with StubHub. If you contact our Customer Service Department at "customerservice" at Stubhub.com and include your name, the best number to contact you back at and the order number that pertains to situation mentioned above and ask that your message be forwarded to Melissa in the Executive Customer Care Department, I would be more than happy to contact you and follow up in regards to your experience. Sincerely, Melissa Executive Customer Care Associate at www.Stubhub.com 623019@blogcritics.org Sat, 18 Aug 2007 14:06:53 EDT http://blogcritics.org/archives/2004/06/20/190807.php#comment-619985 An absolutely terrible experience! I "purchased" tickets for the circus two weeks in advance of the show. As the show date approached, i had received no tickets and no word from Stubhub. I called the customer service line and after waiting nearly 10 minutes to speak to someone, I was told that the seller no longer had those tickets. With 4 days left until the show I wonder when or if I would have been noitified of this. Stubhub did not supply me with tickets of an equal or greater value as their "guarantee" promised. I was told that they would waive their fees if I would like to purchase other tickets (seats similar to the original seats purchased - but more than twice the price.) Beyond that, the customer no-service representitive, Tania, was not helpful and seemed far more interested in "closing this" so that her account record did not leave anything "open." 619985@blogcritics.org Wed, 8 Aug 2007 13:34:44 EDT