Let me explain this annoyance.

Well the first annoyance is that I cannot enter my product serial number in order to get email support. How lame is that?

In Entourage 2004, just like in all other versions of Entourage or Outlook for Mac, you can go to View > Internet Headers. I do this once in a while, but most times I like to see the nice looking GUI that says the From, Date, To and Subject.

Once in Entourage 2004 I selected to View Internet Headers. Now every time I open an message in a new window, I always see the Internet Headers at the top of the message, not the nice GUI that tells me the From, Date, To, and Subject. If I wish to see this information given to me in a easy to read fashion, I have to always use the menu command or keyboard shortcut to hide Internet Headers.

I think this is a bug, it did not happen in Entourage v. X, or Entourage 2001 that I can remember. I will try calling tomorrow, or next week. All I want to know is if this is a bug.

UPDATE: it is not a bug, it is a check box in the View section of the Preferences. I cannot remember if I turned the preference on or not. When I first opened Entourage I did a lot of tinkering so it might well have been me checking that check box. "Show Internet Headers" needs to be unchecked. Done.

I have since posted to the Newsgroups that they provide, and do not require a Password login, by the way.

I will follow up once I get ahold of Microsoft about this issue, whenever that may be (no longer needed). I am also working on a review of Entourage 2004. It has some great new features, and one killer new feature. Its nice enough that I have switched back to Entourage from Mail. I should have that review posted this weekend.

Originally posted at Breaking Windows.