You can get support in many ways. By phone, email, newsgroup, etc. I thought it would be handy to get support by email. I figured it would be faster to get support this way. I was wrong.

In the time writing this I got the answer I needed at the Microsoft Newsgroups page. I want to say thanks for such a great community. I will be using it the future if I need to - it has been bookmarked.

Before I got the answer, I was looking on the Microsoft Mac Support site to get support. This is how I faired:

First you have to sign up for a stupid Passport account. Fine. Second you have to choose your product. In the list there is no entry for Entourage or for Office 2004 for Mac. Am I surprised at this? Not one bit. There is a choice for Office. I choose Office. Then they list all the components of Office. Do you think Entourage is in this list? Of course not. There is Office in this list again, so I choose Office again. Next to get free email support you need to provide a valid License. No problem, I got 3 of em (Office 2004 allows you to install on 3 computers). Here is a problem though. The form field to enter my license code WILL NOT EXEPT my license, my number is more characters then is allowed in this field.

I am sorry but that is the last straw. What the heck! What kind of web site usability is this? It is obvious to me that this page is not equipped to give support for Mac products.

It is too late (in the day) to call for support, and once I call that uses up my one free incident by phone. All I want to know is if I found a bug or not. I don't have anything very pressing, and it is not a work threatening thing, its just really friggin' annoying.