Consumers: Where's my rebate?
Published May 04, 2004
Having scored some spiffy and expensive new tech gear for Christmas and my birthday, I'm beginning to wonder: 'Where's my rebate?' Among the items I'm due a reduction in price paid on is the Palm Tungsten C wireless personal digital assistant pictured. A rough calculation says I'm owed about $350 if the companies offering the rebates honor their promises.
However, being a consumer who has been around for a while, I know that I may never see a penny. CBS 2 has looked into the world of rebates.
Each year Americans are bombarded with 50 billion rebate offers on everything from coffee machines to personal PC’s. The Federal Trade Commission says many companies use excessive paperwork and slow processing to discourage redemption’s, and it's effective, only 10 percent of consumers actually apply for their rebates.
“There is a deliberate effort to trick consumers,” says the FTC’s Barbara Anthony.
At Christmas CBS 2 randomly bought four products offering mail in rebates, a Fellowes Home/Office Power Adapter, a pack of TKD CD’s, a Schick razor and a Windmere Coffee Maker. We sent the forms in, and according to the manufacturers we would receive our money within six to eight weeks. But as you'll see, there's a big difference between getting a rebate offer and getting a check in the mail.
“Nobody gives you anything for nothing and in some cases you really need to be careful with these rebates,” adds Anthony.
My custom is to skip small rebate offers, but pursue those worth ten dollars or more. Two of the currently delayed rebate checks are for $100 each. My calls and emails to 'Where's My Rebate?,' an online clearinghouse, and manufacturers, resulted in 'getting paid' for most of 2003's dubious promises. I've yet to open the mailbox and say 'yeah' to any of the rebates I've applied for in 2004. That isn't surprising. It took nearly a year to be compensated via rebate for buying a new VCR/DVD player last year.
The most egregious promise breaker this year is Palm. It owes me $200 in rebates.
Most manufacturers get away with their delay or no pay practices because consumers give up. But, occassionally, a big corporate fly gets swatted.
Harry Nobel says he was more than careful, he was meticulous about filling out and mailing in the $40 rebate forms for his Philips CD drive to be refunded in 8 weeks, “I had to send the UPC, I had to send the cash register receipt and I had to send the form.”
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- Consumers: Where's my rebate?
- Published: May 04, 2004
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- Section: Culture
- Writer: Mac Diva
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Comments
The trouble with rebates is that we, the consumer, agree with the manufacturer to play the game of "rebate hook".
I really don't see the FTC being able to help very much as long as we, the customer, agree to be sucked in by the manufacturer.
It's the manufacturers to whom we need to complain --- while refusing to buy any product with a "rebate".
Thanks for supplying the blog for me to voice my displeasure over the manufacturers' bad joke -called a "rebate".
I have many rebated that have not come--over a year. Whom do I go to write and request help?? I have a feeling I will be ignored anyway and often the companies that give the rebates are not connected to the firm that gives them., is that right?? help!!!!





Update: My two rebates from Palm arrived in the mail yesterday, making me $200 better off. The refunds occurred within an eight-week period. I wish more rebaters were this honest.