Blogcritics Comments on Apple offers new warranty on iPod

Comment by francie913 on Apple offers new warranty on iPod

Thu, 16 Nov 2006 11:35:47 EST

Okay, so now you have access to a crappy warranty for 12 months instead of three. I owned my 30gb ipod for exactly two months before it fell from the seat of my car to the pavement, leaving two small dents on the back and damaging the ipod beyond anything I could do to bring it back to life. Because the warranty doesn't cover accidental damage, apple not only wouldn't fix it for free, they wouldn't even promise to fix it if I paid them. They wanted me to send them the ipod, at which point they would "diagnose" the problem and decide whether to fix it. So, even if they agreed to fix the ipod, it would have cost me a $250 repair fee in addition to shipping and, if I read the warranty correctly, a possible $100 diagnostic fee. According to the apple rep I spoke with on the phone, my other option was to take the broken ipod to the nearest apple store -- or I could make an appointment with the genius bar. Except that I live 50 miles from the nearest apple store and about 150 miles from the nearest genius bar. So it would appear that my most realistic option is to just buy a new one. But what if I drop it after two weeks instead of two months this time? I love the ipod for its capacity and ease of use, but, in the end, I'm reluctant to buy an expensive product I'm afraid to use.

Comment by orlando on Apple offers new warranty on iPod

Mon, 25 Oct 2004 06:40:25 EDT

mack is offering a warranty for 29.95 and its for 3 years...you guys should definitely check that out

Comment by Mac Diva on Apple offers new warranty on iPod

Sun, 28 Dec 2003 19:25:45 EST

That's an option. But, I, at least, have had an easier time being reimbursed by warranty holders than my bank. I just make sure I have the applicable paperwork, and, when applicable, get the new product the same day.

Comment by scubadru on Apple offers new warranty on iPod

Sun, 28 Dec 2003 19:08:51 EST

So why pay for a warranty when your credit card will do the same for free?

Comment by Mac Diva on Apple offers new warranty on iPod

Fri, 26 Dec 2003 12:33:15 EST

Apple initiated the new warranty policy Nov. 22, 2003, with no fanfare. I doubt that most owners and potential buyers are aware of it. The previous warranty of three months was probably the most complained about aspect of owning an iPod, so I believe this is new policy is worthy of comment. The iPod is now officially two years old. (You can read the full piece if you are an NYT member.) If there was an embargo against reviewing month old products at Blogcritics, the site would disappear.

Comment by Phil on Apple offers new warranty on iPod

Fri, 26 Dec 2003 11:27:59 EST

This isn't new. Applecare for iPod has been around ffor at least a couple of months.