All I am asking is for you, the consumer/customer/provider of my paycheck, to take responsibility for the products and services you purchase. Become knowledgeable of what is due you and considerate of what is not. No, you can not have 3 months of free services because you missed 1 page. No, I will not credit you back $326.21 because you have to pay your rent and you used your debit card with the Visa logo. No, I will not call you when I get off and it does not matter if I am married or have a boyfriend, are you that desperate or do I sound that gullible. And no, your cursing ranting and raving will not make this road any smoother, as a matter of fact, I'm going to place you on hold (Customer Service Time-Out) so that you can think about your behavior!

I am expected to carry a friendly attitude despite your attempt to p*ss me off, which I might be obliged to allow if this call were not 'being recorded for Quality Assurance purposes'. This is my job and not my career, I will do everything I can to make you happy. Help me to help you...

P.S. In the case you are from California or New York, please be advised it is not a compliment to tell me I speak well to be a Southerner or that you love my accent (well I'm not too fond of yours). Do not ask me if I am White or Black. And the next person who drops into my line and says 'Do you all wear shoes down there' YOUR CALL (and possibly your service) WILL BE DISCONNECTED, screw Quality Assurance!!